Meagan Adrien Email & Phone Number

Horsham, Pa, Us

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Collaboratively managed and supported mobile devices within a high-demand healthcare setting, focusing on optimizing performance and ensuring consistent service delivery. Oversaw the inventory of 30K+ personal and corporate-owned mobile devices, implementing remote support solutions and problem-solving strategies to maintain high availability and optimal performance. Enhanced support procedures by updating Mobile Device Management (MDM) knowledge repositories, leading to quicker issue… Show more Collaboratively managed and supported mobile devices within a high-demand healthcare setting, focusing on optimizing performance and ensuring consistent service delivery. Oversaw the inventory of 30K+ personal and corporate-owned mobile devices, implementing remote support solutions and problem-solving strategies to maintain high availability and optimal performance. Enhanced support procedures by updating Mobile Device Management (MDM) knowledge repositories, leading to quicker issue resolution and streamlined processes for the Service Desk and End User Support teams. Show less

Philadelphia, Pennsylvania, United States

Promoted to oversee the configuration and deployment of automated software, applications, and security patches, leading to a 30% reduction in support time by streamlining workstation processes. Developed and managed device configuration profiles and application deployments for mobile devices including iPhones and iPads, using Intune, which significantly enhanced operational efficiency and user experience. Refined software deployment and patching processes for critical applications, including… Show more Promoted to oversee the configuration and deployment of automated software, applications, and security patches, leading to a 30% reduction in support time by streamlining workstation processes. Developed and managed device configuration profiles and application deployments for mobile devices including iPhones and iPads, using Intune, which significantly enhanced operational efficiency and user experience. Refined software deployment and patching processes for critical applications, including Adobe, Autodesk, Bentley, Bluebeam, Microsoft, and PennDOT, through advanced SCCM automation techniques which improved system reliability. Led the management of Department of Defense (DoD) trusted root certificates across 2,000+ workstations, virtual machines, and servers, strengthening the security posture and ensuring compliance with regulatory standards. Conducted extensive testing and validation of newly requested applications within virtual machine environments to ensure secure, reliable, and seamless integration into the production environment. Show less

Philadelphia, Pennsylvania, United States

Provided technical support for over 1,500 employees across 30+ office locations, ensuring optimal system performance and minimizing downtime through proactive hardware and software management within a Windows environment. Resolved complex user access issues, optimized application performance, and executed critical hardware and software upgrades, leading to enhanced system functionality and improved user satisfaction. Collaborated with department leaders and Division Managers to upgrade… Show more Provided technical support for over 1,500 employees across 30+ office locations, ensuring optimal system performance and minimizing downtime through proactive hardware and software management within a Windows environment. Resolved complex user access issues, optimized application performance, and executed critical hardware and software upgrades, leading to enhanced system functionality and improved user satisfaction. Collaborated with department leaders and Division Managers to upgrade workstation hardware and software and implemented effective solutions and preventive measures which resulted in a 25% reduction in support calls. Played a key role in reducing overall system issues by proactively identifying potential system bottlenecks and implementing targeted upgrades which contributed to increased efficiency across all office locations. Show less

Philadelphia, Pennsylvania, United States

Served as an IT Contractor delivering advanced onsite support to various clients across diverse industries, including Insurance, Higher Education, Property Management, and Non-Profit sectors, with a focus on large-scale system upgrades, data security, and compliance. Facilitated the upgrade of 1,200+ desktops and laptops from Windows XP to Windows 7 and from Windows 7 to Windows 10, and orchestrated laptop drives decryption using Symantec Encryption Desktop (SED).