Meagan Best Email and Phone Number

Managing in/outbound guest communications and their relative escalation needs to ensure all consumers’ needs are met and that our response is perceived as beyond the minimum satisfactory level. Accomplishing goals related to advancements in consumer resources (e.g. mobile support team lead to 5 representatives during a new mobile app pilot). I train, and subsequently collaborate with, a team of brand associates to make technological advances toward customer service through app development and in tracking collective performance on an on-going basis to provide monthly reports on tracked communications, the development of novel training materials within the Dave & Buster network (135 locations), and loyalty program updates.

Responsible for hiring procedures including initial phone interviews, hiring, and complete training. Managing the floor to ensure that associates and customers are provided with everything they need to succeed. Handling supply orders as well as balancing the daily budget at the beginning/end of every day.

Acted as a part of a team in an early intervention clinic with goals of increasing pre-academic and appropriate social behavior while decreasing maladaptive behavior. Job duties included assisting young clients with personal care routines such as teeth brushing or toileting; understanding and putting protocols into practice; working with others to make data based decisions; updates graphs to reflect ongoing data collection; physically assisting clients when necessary; using the principles of applied behavior analysis in a therapeutic approach to individuals with autism.