Meagan Duncan (Csm) Email & Phone Number

Remote

Remote

-Display strong presentation skills through in-depth data analysis such as ROI and recommendations-Responsible for 275 enterprise accounts averaging $1.5 million per year in revenue-Develop promotional email, direct mail, and text message campaigns to generate awareness and retain user adoption-Identify and monitors churn risk and work cross-functionally to address and eliminate risk

Charleston, South Carolina Metropolitan Area

-Confer with team leaders to communicate targets, boost revenue and improve promotional strategies -Manage client onboarding process, ensuring that their expectations and goals are met-Perform periodic customer success reviews to confirm satisfaction and resolve issues with the help of the technical support team

Charleston, South Carolina Metropolitan Area

Coleman Research is a leading expert networking service provider that prides itself on being first with knowledge. With over a decade of experience, Coleman excels in connecting leading investment firms, consultancies, and corporations with first-hand knowledge from specialized industry experts. Coleman's commitment to providing high-quality experts, personalized customer service, and rigorous compliance are the key drivers of its success. Coleman has offices in New York, London, Hong Kong, Raleigh, San Francisco, Boston and Los Angeles.My responsibilities included: -Identifying and recruiting experts that met our client's specifications -Qualifying experts and preparing them for consultations -Keeping up-to-date with current events in the financial markets -Identifying industry trends -Establishing new relationships with industry professionals and building upon existing ones.

Charleston, South Carolina Metropolitan Area

-Devised and published metrics to measure organization’s success in delivering exceptional customer service-Exceeded team and individual sales goals-Assisted the team with improving overall customer satisfaction score by 20%-Identified opportunities to upsell additional Products

Charleston, South Carolina Area

-Cultivated customer loyalty, improved sales and promoted repeat customers-Achieved and consistently exceeded revenue quota through product and service promotion during routine calls-Responded to customer requests for products, services, and company information

Charleston, South Carolina Area

-Assisted General Manager with payroll, data analysis and employee tip disbursements-Participated in coordinating and implementing catering events serving up to 100 persons-Executed in-person and telephone guest inquiries and customer service requests-Trained new employees on service policies, job tasks and banquet service

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Earned the Life ScholarshipGraduated from the College of Charleston with a Bachelor of Science in Business.

Business, 3.85

Activities and Societies: Graduated Summa Cum Laude; Top 10% of Class, Played the clarinet in the Wagener Salley High School Band, Member.