• Developed and implemented comprehensive business plan to maximize restaurant success.• Sourced vendors, negotiated contracts, and managed efficient deliveries of inventory.• Enhanced sales by promoting innovative products and assisting with creative menu selections.• Led development of restaurant menu and interior design, resulting in increased customer satisfaction and profits.• Hired and managed a staff of 15 with high employee retention. • Successful marketing strategies across multiple platforms (Facebook, Instagram, Etc.) leading to increased sales, online engagement, and a significant social media presence.• Handled all financial tasks related to the business, including pricing, payroll, inventory and working closely with a CPA to ensure the overall financial health of the establishment.• Experience in grant applications and programs designed to benefit small businesses.• Oversaw all day-to-day operations of a business averaging $650k+ in sales per year.• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.Notable Achievements:• Awarded the Local Hero Award-Best Cafe in Southern NM 2019 by Edible NM Magazine• Named Best of the Mesilla Valley-Best Bakery by the Las Cruces Sun News- 2018, 2019, 2020, 2021, 2022• Named Bulletin's Best-Best Bakery by the Las Cruces Bulletin- 2019, 2020, 2021

• Managed all baking operations professionally and handled all problems confidently.• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.• Guaranteed all baked goods were prepared according to specialized and perfected recipes.• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.• Developed and utilized high-quality cake decorating skills to produce custom orders with consistent customer satisfaction.• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.• Maintained and controlled inventory of baked goods.• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.• Launched quality assurance practices for each phase of development.• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.• Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.• Provided excellent and knowledgeable service to guests.• Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.• Developed ongoing training initiative to improve beverage knowledge of serving employees.• Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.• Trained food and beverage service staff.• Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.• Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.• Maintained extensive knowledge of beverage flavor profiles, nutritional information, allergens, and alcoholic content.