Responsible for planning, coordinating, and supervising all activities related to the design, development, and implementation of organizational reporting analytics, along with maintaining the integrity, administration and support for the Customer Relationship Management (CRM) system. Acting as the accountable CRM owner, functioning as a multi-faceted, administrator, solution architect and trainer/coach to the business users (sales, marketing, and service teams).

Responsible for analyzing sales and marketing data in the Kymera’s systems to provide insights into business trends and opportunities for sales growth. Responsible for the administration and development of the Kymera Salesforce platform and serve as the “go-to” resource for approximately 50 Salesforce users, providing ongoing user assistance and training to promote adoption. In addition, I am responsible for developing and executing a comprehensive approach to market specific digital messaging, utilizing market analytics, competitive analysis, and all other social media platforms that are specific for Kymera and its products to drive market awareness.

Business Process Analysis – Maintains expert knowledge of enterprise and multiple business domains, end-to-end processes. Develops expertise on business process and business areas assigned. Creates artifacts and workflows to support communicating current process and changes.Demand Manage – Contributes to management of demand for enterprise and complex applications including prioritization, release management, and requirements definition. Understands business needs and makes analytical decisions about how applications should function. Determines, develops, and approves functional specifications, documents requirements, manages scope, and coordinates for justifiable solutions. Strategy & Planning – Manages development of IT strategy to support end to end strategy planning. Collaborates with business units to document key business objectives and strategy to support development of IT technology plan and portfolio. Works with vendors to align their application strategy with IT technology plan. Understands application technology foundation and aligns it into IT technology plan.

Responsible for managing all projects related to the systems, processes, or operations of the Yanbal USA business.• Co-managed execution of compensation plan change project including creation of project plan and timeline, development of UAT documentation, execution of UAT and weekly project status meetings.• Manage support issue resolution with the vendor to ensure all issues are addressed efficiently and are communicated accurately and frequently to the customer. • Co-manage annual project map effort that identifies and provides status updates on all projects of the year.• Create robust business requirements documentation to ensure clarity with vendor partner on all systemic requests and best guarantee accurate execution and implementation.• Identify opportunities for improving business processes through information systems and/or non-system driver changes.• Responsible for creation of all Standard Operating Procedures (SOPs) for areas of inventory and system management roles for Yanbal USA.• Manage shopping cart which includes creating approximately 150-200 items 3 times a year, maintaining data, and ensuring accurate display and use at all times. • Monitors inventory and coordinates with corporate to ensure all items remain in stock. • Created SLA reporting for the distribution team to monitor and anticipate any issues with current execution methodologies.

Primarily responsible for managing and monitoring fashion and fine jewelry product inventory in order to ensure that customers and Style Advisors have their orders perfectly fulfilled. Also included in this role is key system administration responsibilities related to product item master, bill of material and inventory targets for the Lulu product line.• Created and implemented a SKU lifecycle and formalized demand planning model to reduce inventory obsolescence and other inventory costs while keeping inventory consistently in stock.• Responsible for creation of all Standard Operating Procedures (SOPs) for areas of inventory and merchandising.• Accountable for approximately $1MM in inventory and ensuring inventory reporting accuracy and timeliness.• Merchandised inventory at competitive pricing while exceeding desired margin requirements for all fine jewelry promotion sales resulting in over $200,000 in added revenue annually.• Oversaw third party fulfillment vendor ensuring timely and accurate shipment of product, receipt of purchases, transfers, and inventory reporting maintained at the vendor facility.• Managed vendor relationships with over 20 vendors including Purchase Order requests, order fulfillment progress, shipment notification, and outstanding payables.• Instituted cross channel meetings to ensure shared inventory with parent company was aligned to support each business channel adequately as needed and without issue or concern from another channel.• Managed several sale events involving several departments that included process flow, role/ responsibility assignments, inventory needs, pricing, merchandising product display, and post-sale reporting and analytics.• Responsible for annual physical inventory for jewelry at local facility as well as third party vendor facility.• Created training documentation for Customer Service related to viewing orders, inventory levels, and assisting with other areas of research needed from the system.

• Collaborated with VP of Sales and Merchandising to develop operational objectives by contributing information and recommendations to create strategic marketing and merchandising plans• Informed management on project budget statuses as well as continuous monitoring and reporting on project statuses and progress• Assisted the VP of Sales and Merchandising with overseas vendor communications internationally to ensure samples were delivered in a timely manner• Managed inventory levels for various collections to ensure appropriate in-stock rate to support sales• Implemented production, productivity, quality, organizational and customer-service standards• Ensured that all project deliverables were on time, within budget and at the required level of quality • Trained sales and merchandising teams on functional processes and implement through Navision• Compiled sales statistics and presented the data to leadership to allow for identification of market trends

Worked with the VP of Sales and Merchandising to achieve operational objectives by contributing information and recommendations to create strategic marketing and merchandising plans. Implemented production, productivity, quality, organization, and customer-service standards. Resolved problems; identified trends; determined system improvements; and implemented change. • Executed the work flow from President and Vice-President of sales to co-workers in the office. • Created and maintained timelines to ensure proposals were presented on time to customers. • Created proposals to increase current customer sales and gain new customers in addition to managing execution of the proposal.• Used Microsoft Navision Jet-Reports to create reports leveraging the existing NAV database to provide beneficial sales reporting. • Analyzed sales data to determine product promotion to increase sales and decrease inventory obsolescence. • Oversaw inventory and managed the production process of new samples.

• Created proposals to increase current customer sales and gain new customers, as well as participate in execution of the proposal.• Worked efficiently to meet multiple deadlines.• Created alternative solutions for customers when certain availability was a challenge to fulfill.

• Served customers and anticipated supply and stocking needs to maintain peak period service levels.• Assisted manager in developing operational schedules for a fast-paced, high-volume business.• Quickly learned technical applications to ensure prompt and accurate response to customer orders.