- Lead cross-functional project activities across business units, ensuring standardization of tools and practices, including managing multiple projects, timelines, budgets, and resources efficiently- Design and implement PPM tools leveraging best practices to ensure successful outcomes- Evaluate and launch go-to-market strategies, investor sales prep, and sales strategies- Current and future state documentation and design, including SOP and change management- Identify and address client needs, aligning solutions with business objectives to foster strong relationships

Strategically lead high-impact, long-term projects related to process improvement, product adoption strategy, comparative analysis for vendor management, risk mitigation strategy, legal compliance, and strategic optimization of go-to-market strategies supporting multiple cross-functional teams within the logistics industry across Data Science, IT- Infrastructure, and Product Strategy segments developing and directing scope, schedule, and managing resources to expedite achievements and implement deliverables in a timely manner.

- Training diverse groups of over 50 personnel using multi-media presentations developed to increase workplace productivity and teach specialty operating procedures.- Oversee specialty process and increase customer satisfaction through data analytics and implementation of digitalized protocols by 70%- Analyzed data using advanced MS Excel skills and Tableau reports interpreting in layman's terms customer service issues and common resolutions- Point of Contact for Four third-party vendors - Subject Matter Expert for the company to help them strategize resolutions for customer visibility and integration into a digitalized industry- Auditing current company system to reflect accurate internal and external data

- Developed and lead two separate specialty operations teams to improve customer satisfaction- Trained multiple groups of 50+ personnel using multi-media presentations developed to increase workplace productivity and teach specialty operating procedures.- Improved customer satisfaction ratings by 60%; led to praise and placement in a management position of higher responsibility ahead of peers.- Overseed multiple forms of digital integration and held meetings with external customers to answer questions about digital integration- Used advanced MS Excel skills to provide analytical data for the creation of new protocols within a department- Collaborated with third-party software companies, consultation companies, customers, and employees to ensure excellent customer service- Subject Matter Expert for the operations department to help them strategize the future tracking protocol for their measurement in productivity and integration into a digital world- Point of Contact for three third-party vendors used to develop future digital tracking protocols- Incorporated modern business practices like Kotter’s Theory and Deming’s 14 points methodology into projects.

- Certified to summit Comdata codes and activate carriers- Resolved high-risk operational issues for a team- Negotiated shipment rates with multinational carriers- Created and maintained a new position for the company- Trained incoming employees

- Tracked shipments from beginning to end- resolved issues quickly and efficiently- Applied customer service skills in everyday operations - Maintained and Supported customer relationships- Communicated with customers, carriers, and internal employees

- Scheduled customers ride times through phone calls- Taught the basics of how to ride and care for horses- Assisted with creating budgets and filed all paperwork electronically and hard copies- Maintained a friendly and clean facility for all patrons - Accepted payments from patrons- Used MS Excel to enter data, MS Word to write monthly articles for the neighborhood magazine- Assisted trail rides and other riding events during and prior to arrival of patrons- Managed feeding schedule of horses- Supervised and ensured that each summer camp patron received a quality experience- promoted to assistant stable master and head camp counselor, March 2017- promoted to assistant stable master, August 2016-promoted to trail guide, March 2016- started as a stable hand, July 2015