Meagan Meyer

Meagan Meyer Email and Phone Number

Director Enterprise Service Desk @ Utah Valley University
United States
Meagan Meyer's Location
United States, United States
Meagan Meyer's Contact Details
About Meagan Meyer

Meagan Meyer is a Director Enterprise Service Desk at Utah Valley University. She possess expertise in troubleshooting, windows, training, microsoft office, access and 22 more skills. Colleagues describe her as "I had the privilege of working with Meagan as her leader in two different capacities and now as a partner within the organization. Meagan has an ability to drive issues to solutions better than most I have seen. When the university needed to switch to all online learning due to COVID, the largest burden fell on Meagan to train, support, and partner with the appropriate teams necessary. I was so impressed at how smooth that entire transition went and a large credit of that goes to Meagan. She is a great listener and has built the trust of her customers and partners. She maintains a positivity throughout all of the stress. She continues to be an individual the organization can rely on to get things done. I have no doubt that Meagan will continue to see huge success throughout her career and highly recommend her as a team member." and "Megan has an excellent ability to dissolve tension. Her kindness and friendliness made the work day easier and more productive."

Meagan Meyer's Current Company Details
Utah Valley University

Utah Valley University

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Director Enterprise Service Desk
United States
Meagan Meyer Work Experience Details
  • Utah Valley University
    Director Enterprise Service Desk
    Utah Valley University
    United States
  • Utah Valley University
    Director Enterprise Service Desk
    Utah Valley University Oct 2024 - Present
  • Klas Research
    Project/Product Manager
    Klas Research Apr 2022 - Oct 2024
    Pleasant Grove, Utah, United States
    Creating processes for the engineering teams to manage their workflows. Making sure releases are schedule and released on time. Implementing Agile processes with a group that has traditionally not used Agile and Scrum. Created and implemented Change Management, Incident Management, and Knowledge Management processes. Work directly with engineers, ux, and product management to make sure projects are coordinated and released on time and under budget. Introducing new processes to executives to improve technology at KLAS.
  • Klas
    Project Manager Scrum Master
    Klas Dec 2021 - Apr 2022
    Pleasant Grove, Utah, United States
    Create processes for Product and Project management to help them with their work. Remove roadblocks for engineers so they can complete their sprints.
  • Brigham Young University
    Product Manager Communications
    Brigham Young University May 2019 - Dec 2021
    Provo, Utah Area
    Managed a suite of Communications Products at BYU: Phones (Cisco), Web Communications (Zoom, Microsoft Teams, Slack), Email (Microsoft). Successfully transitioned campus to teach all classes using Zoom during the pandemic. Facilitated transition for campus communications to allow for remote work and ability to communicate from anywhere in the world. Planned upgrade to the entire phone system on campus (8000+ endpoints) to a single communications suite for all of campus. Managed multi-million dollar budget. Presented findings and upgrade plan to Presidents, Vice Presidents, College Deans, and other executives on campus. Managed all vendor relationships for Communications Product Suite. Managed all front-facing communications on web, print, and marketing for Communications Product Suite.
  • Brigham Young University
    Support Services Communications Manager
    Brigham Young University Jun 2017 - May 2019
    Provo, Utah Area
    Run tier 2 support center for phone (Cisco), email (Microsoft Exchange), 2-way Radios (Motorola) and various other communication products on BYU Campus; create an implement training programs for new employees and continuous training for current employees; schedule employees; approve time for employees; create personal development plans for each employee that is specific to their goals and needs; create vision and goals for department through metrics and KPIs; use metrics to create and implement new processes to improve customer satisfaction and to increase revenue; part of the project team to decide and implement a project to replace all of the phones on campus (30,000+ phones).
  • Brigham Young University
    Operations And Support Center Assistant Manager
    Brigham Young University Jan 2016 - Jun 2017
    Provo, Utah Area
    Manage 100+ employees, create and implement training for all student positions, interview and hire new employees, participate in various project teams for new and improved services, quality assurance tasks to ensure quality customer service is delivered to all customers, train employees to support over 200 products and services, create and run reports to analyze our department, report on findings and recommend areas of improvement, major incident coordinator for large scale incidents, project management duties, approve and process digital certificates.
  • Brigham Young University
    Office Of Information Technology Metrics, Hiring, Training Manager
    Brigham Young University Apr 2013 - Jan 2016
    Brigham Young University
    Create and implement training and certifications for multiple departments, interview and hire new employees, create and run reports to analyze our department, report on findings and recommend areas of improvement, lead a process improvement team to create and implement processes to improve the incident process, implement a new process for resolution codes in incident tickets, major incident coordinator for large scale incidents that occur at BYU.
  • Brigham Young University
    Office Of Information Technology Service Desk Supervisor
    Brigham Young University Jan 2008 - Apr 2013
    Provo, Utah Area
    Supervise 50+ employees, schedule the Service Desk to be fully staffed, create and implement training for all student positions, interview and hire new employees, participate in various project teams for new and improved services to be released, silent monitor employee customer service calls, ensure quality customer service is delivered to all customers, train employees to support over 200 products and services that we provide to campus.

Meagan Meyer Skills

Troubleshooting Windows Training Microsoft Office Access Computer Hardware Windows 7 Itil Leadership Analysis Active Directory Customer Satisfaction Customer Service Microsoft Excel Data Analysis Management Os X Microsoft Word It Service Management Powerpoint Tableau Photoshop Bmc Remedy Service Now.com Cisco Technologies Major Incident Management Public Speaking

Meagan Meyer Education Details

Frequently Asked Questions about Meagan Meyer

What company does Meagan Meyer work for?

Meagan Meyer works for Utah Valley University

What is Meagan Meyer's role at the current company?

Meagan Meyer's current role is Director Enterprise Service Desk.

What is Meagan Meyer's email address?

Meagan Meyer's email address is me****@****kla.com

What is Meagan Meyer's direct phone number?

Meagan Meyer's direct phone number is +180142*****

What schools did Meagan Meyer attend?

Meagan Meyer attended Brigham Young University, Brigham Young University.

What skills is Meagan Meyer known for?

Meagan Meyer has skills like Troubleshooting, Windows, Training, Microsoft Office, Access, Computer Hardware, Windows 7, Itil, Leadership, Analysis, Active Directory, Customer Satisfaction.

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