Office Coordinator
CurrentI significantly improved operational efficiency and customer service within a Physical Therapy office by authoring a region-wide insurance authorization guide, leading to a 30% reduction in denials, and implementing a worker's compensation intake and tracking process. My contributions positively impacted various aspects of the office, including scheduling, insurance authorizations, billing accuracy, and vendor communication. I consistently met revenue and scheduling quotas over seven months and demonstrated accountability by managing a second location during a staffing shortage. Furthermore, I effectively collaborated with cross-functional teams to deliver client feedback and prioritize product enhancements.