• Oversee operational activities, location facilities and personnel within assigned locations to include applying proven business techniques for budgetary management, process workflow improvements, manage multiple complexities and quality control procedures• Serving as sole Michigan Guidewire Change Champion for Captive Channel providing continuous feedback and solutions to Project Management team • Build effective teams by meeting assigned agent and staff recruitment and retention • Develop and align plans to manage multiple complex competing interests• Motivate sales agents and staff to achieve high levels of performance, meet goals and contribute to the overall growth of the AAA brand • Monitor competitive landscape in order to forecast growth opportunities and/or challenges and identify innovative means to address issues • Ensuring key messages and rationale are effectively communicated in all directions and the escalation of issues which cannot be solved locally• Collaborate with peers to guarantee the utilization of uniform, highly-efficient processes across the corporate footprint • Cultivating positive business and community relationships and networks within assigned geography, state and across the corporate footprint

• Served as Change Champion for Guidewire implementation working with Project Managers providing feedback and solutions• Provide District Director and Senior Management with frequent feedback regarding systems and improvements • Support, develop, coach and mentor field agents within designated territory • Support District Directors across multiple channels (IA, EA, MEEMIC and Captive) in training and process development for agents and staff • Introduce and train new agents on AAA products in both classroom and one on one environment • Assist Field Managers in utilizing sales processes and prospecting to support agent production goals• Identify gaps in sales process and develop plan to address

•Develop, train and manage office staff and other producers within agency•Cultivate and maintain community relationships to enhance agency visibility and business contacts•Prospect new clients using various marketing techniques •Participate in community events to promote agency and brand awareness •Grow and maintain current book of business by conducting face to face policy reviews and cross selling new products to deepen client relationships•Handle escalated client issues to help resolve questions and issues

•Identified and solicited sales prospects within agency•Modeled exceptional customer service skills and appropriate diagnostic sales techniques•Finalized sales and collected necessary deposits•Documented all customer inquiries and comments thoroughly and quickly•Calculated quotes and educated potential clients on insurance options