● Managed and supervised a team of 12 employees across three locations, ensuring efficient operations and task completion.● Processed and maintained access rosters to ensure accurate tracking of personnel.

● Issued daily visitor passes and DBIDS cards to ensure proper access control and security compliance in accordance with the 190-16A.● Resolved conflicts effectively to maintain a positive and productive work environment.

● Served as the subject matter expert and point of contact for two Learning Management Systems (LMS) - the Cadmium platform and Higherlogic (Internally referred to as SPEConnect) platform.● Managed a 100,000+ user Higherlogic (LMS) online community platform, resolving technical issues and addressing the needs of industry professionals.● Led a $200,000 strategic redesign of Higherlogic (LMS), boosting user engagement by 15% in 3 months.● Redesigned the Cadmium (LMS) with the marketing department in order to increase visibility and engagement with members by 20%.● Prepared speakers, moderated live webinars, and archived the live webinars in Cadmium (LMS).● Developed and updated web-based training materials for new employees by using tools such as voice-over, sound, graphics, and closed-captioning for the LMS platform.

● Orchestrated cross-functional campaigns resulting in increased sales and fortified client relationships with different associations, non-profits, and higher education institutions; achieved $200,000+ in sales and drove 60+ sales in 1-year time frame.● Consistently met monthly sales quotas, with a range of $8,000 - $10,000 while also assisting in leading the sales team.

• Conducted interviews for multiple roles within the company hierarchy • Established processes and trained sales associates on the internal CRM system• Developed efficient, clear and constructive communication skills while assisting the department manager

• Taught and tutored students according to the YWCA curriculum • Instilled valuable life lessons through daily activities • Supervised elementary aged children and lead them through a daily routines

• Performed market research in order to develop a marketing plan for an upcoming product• Developed customer relationships with current and potential customers daily within the store• Worked with the intern team to put together a presentation for executives in Dallas to come up with solutions to effectively market products to churches and hospitals in the area

• Communicated with customers effectively to ensure client satisfaction• Improved customer relations through educational tours