● Assist DNR customers in a kind, professional manner with many requests including license sales, vehicle registrations, and park sticker orders. ● Assisting customers over the phone for Customer Service, Agent Support, DNR Violation Hotline, Wisconsin Emergency Management, DNR Emergency, and Parks LE Assist requests.● Accurately record and relay messages to DNR Conservation Wardens, WEM and DNR staff as appropriate● Accurately interpreting and explaining rules and regulations.● Process recreational vehicle registrations, disabled permits, merge customer accounts and transaction management in the Go Wild system.● Assist in hiring, training, and mentoring new staff● Participated in software transition committee within the DNR to implement and troubleshoot new systems

● Assisted customers with a wide range of questions and concerns relating to product selection, placing orders, returning items, and general troubleshooting.● Utilize different resources available to help the customer in the most efficient way to get their problem solved as soon as possible. ● Empowered to make decisions in the moment to keep customers happy and willing to return when purchasing again.

● Worked as part of a team to provide extraordinary service to clients to help them with their buying decisions.● Communicate effectively and efficiently with clients as well as teammates, to ensure needs are being met.● Building relationships with vendors, clients and team to enable fast turnaround of quality product. ● Responsible for store merchandise, including organizing, stocking and ordering.

● Provided lab support for research and development chemists.● Responsible for sample preparation, application and testing. ● Strong organizational skills along with attention to details allows for test results to be submitted quickly and accurately.

● Provided technical project support for urban heat island research in Dr. Tracy Twine’s and Dr. Peter Snyder’s lab.● Responsible for sensor calibration, placement and data collection in the greater Twin Cities area.● Organized and interacted with volunteers in the community to create a network of people willing to have sensors installed on their property.

● Worked with forecasters to determine short and long term weather, aviation, fire and flood forecasts.● Contacted local government emergency services as well as trained spotters to verify forecasts, especially involving severe weather.● Conducted a historical analysis of the 2011 spring floods throughout Minnesota and Wisconsin, through use of government databases and extensive use of Microsoft Excel. ● Prepared a comprehensive report and presented the findings to the US Geological Survey.