• Assisted multiple clients on their weight loss journeys through weight training and nutrition guidance• Completed functional movement screenings to determine if corrective exercises are necessary for muscular imbalances• Developed progressive training plans, taking each client through the different phases of the training model • Educated nutrition clients with respect to the impact of macro & micronutrients, hydration, and alcohol on their nutritional goals and workouts• Retained client base through COVID-19 pandemic shut down by moving sessions outdoors or via web conferencing software• Generated revenue by retaining several long-term clients and through new client sales • Provided weekly social media contributions, highlighting client success stories or exercise tutorial videos

• Gathered software development requirements by reviewing current system functionality to inform updates improving data points captured and enhancing user experience• Managed data collection tasks and timelines to successfully attain desired response rates• Coordinated with Project Managers, System Developers, Statistical, and Data Management staff to ensure timelines are attainable• Managed large-scale mailings while providing oversight to the mail processing office to ensure all mailings were completed as scheduled• Reviewed and approved outgoing communications to nonprofit organizations reducing the number of contact points while disseminating and obtaining complete and accurate information• Completed detailed QA reviews of financial information contained in surveys submitted by respondents• Generated weekly client deliverable reports providing status updates related to response rates, procedural changes, and special situations with resolutions• Participated in monthly budget meetings with project managers to ensure staff billable hours are within budget during all phases or the data collection cycle

• Provided task prioritization guidance to the technical assistance team to ensure tasks were completed according to contractually specified timelines• Developed training manuals & quick tips guides and provided training in-person & online to ensure all users understand the functionality of the features• Conducted needs assessment interviews to determine training requirements of new users• Communicated software bugs reported by clients, staff, and users to developers using JIRA• Coordinated with members of the System Development, Statistical, and Data Management Teams to ensure all internal deadlines were met• Developed annual budgets for the Technical Assistance Team and ensure it aligned with the contract funding year budget• Implemented procedures increasing efficiency in performance of QA checks and detailed data reviews for data submissions, reducing the turnaround time by 40% without sacrificing quality• Provided technical assistance for users of the DCC Data Portal to address requests related to web & Windows applications, training, and data management• Communicated data discrepancies including resolution guidance with health department data managers monthly to reduce data closeout time• Lead the technical assistance and training portions of the technical approach for the successful recomplete of the Data Coordinating Center’s proposal

• Tested software updates made to web & Windows applications leading to more intuitive user experience and reducing support calls• Provided technical assistance to end users and reported bugs to the developers• Developed, updated, and conducted annual trainings in order to ensure all users understand the functionality of the features optimizing user efficiency and accurate data entry• Performed monthly QA review of SAS datasets for eighteen grantees to provide resolution to data discrepancies • Performed QA reviews for data closeout and client deliverable datasets and reports to ensure clean accurate data deliveries

• Managed 15 field data collectors, as a Field Supervisor ensuring their access to required documentation to complete their job• Managed two special studies post data collection related to earned income (Income Match Study and Earned Income Disregard) ensuring earnings were included or excluded appropriately• Performed data QA during and after data collection to ensure the gross rent error reported to the Department of Housing and Urban Development was an accurate national representation• Supported field data collection of 2400 households receiving housing assistance, ensured staff had access to the documentation required to calculate tenant rent• Provided guidance to field staff for interpreting financial and personal documentation maintained by housing offices• Prepared laptops for field data collectors, setup encryption software, and loaded study applications

• Performed data QA reviews post data collection to ensure the recalculated rent was accurate based on the documentation available to local housing offices during the recertification process• Completed data analysis for two special sub-studies (Income Match Study and Earned Income Disregard) • Reviewed, processed, and data entered all verification items related to income, assets, expenses, and other information necessary to recalculate tenant rent for recipients of HUD housing assistance • Tested survey software systems annually to assure the system was accurately capturing all data entered by the projects field interviews

• Coordinated warranty claims matters for automotive dealerships with Phoenix American Warranty Company • Prepared monthly statements and data entry of commission reports for warranty sales representatives • Processed incoming automotive warranty paperwork and payment preparing them for submittal to Phoenix American• Updated warranty pricing documents for automotive dealerships based on the dealer write-up pricing specifications• Performed general administrative functions