Meagan Mcleod Email & Phone Number

California, United States

As a senior business analyst on the Customer Service Americas team, I was responsible for improving processes for our front-line team. I leveraged agile methodology to articulate system enhancements to ensure efficiency of order entry and management activities.In this role, I had the opportunity to represent Customer Service in a global capacity for our informatics infrastructure design project. Key highlights from the project:- Orchestrated impact and design assessments of new processes that impacted over 600 customer accounts.- Trained global Customer Service teams on new processes and system integrations consisting of Salesforce, SAP, and Zuora.

Greater San Diego Area

Greater San Diego Area

My goal was to develop a positive brand experience by assisting financial advisors with their inbound digital marketing tools. I found creative solutions and collaborated with multiple departments to provide great service and program management.CUSTOMER SERVICE LEAD (June 2016-February 2017)• Created and monitored the schedule for the customer service team• Delegated tasks and assessed individual case levels • Assisted the IT team with updating domain records • Managed over 300 mobile application projectsCUSTOMER SERVICE REPRESENTATIVE (August 2015-June 2016)• Provided Tier 1 website and mobile application support while working in conjunction with in-house developers and Tier 2 teams• Maintained communication with the customer and documented inbound/outbound calls through the CRM ticketing system

Fashion Valley

Tempe, Az

Tempe, Az

Bachelor’S Degree, Business Sustainability

Summa Cum Laude

International Business

I studied abroad for a semester in Paris during my junior year at ASU. I developed international relationships while taking courses.