I am a successful business development professional and Learning Technology Representative for the Business and Economics course areas at McGraw-Hill Education. Along with these areas I also consult on Student Success and the Trades course areas. My territory consists of schools located primarily in the northeast in the states of New York, New Jersey, Connecticut, and Massachusetts. I work with college professors and bookstores to provide cutting edge adaptive learning tools and other materials that have been proven to help students be successful throughout their college careers. I collaborate with instructors, administration and course facilitators/designers to meet the learning and educational needs of their students as well as the needs of the institution; institutional reporting requirements, developmental course offerings, and special programs to offer course materials. As an Inside account manager I demo technology, provide support and training as well as work with the bookstore or materials coordinators at a school to ensure timely, efficient and accurate ordering of adopted materials. I also keep in close contact with instructors who are interested in authoring or participating in the creation of hard copy or digital supplemental materials. I participate in marketing campaigns, execute my own strategies and have fun working with my customers.

-Actively participated in the maintenance of relationships with customers and service activities of existing business.-Worked independently to build working relationships with assigned inside and outside sales representatives in order to communicate effective work processes and ideas for expansion of business. -Showed proficiency and good scoring on beginning and mid-semester coaching sessions done with immediate supervisor. This coaching was meant to score based on job skill, efficiency, and sales objective metrics outlined by the McGraw-Hill Companies.-Demonstrated ability in identifying customer needs and offering the products that would fulfill these needs.-Successfully secured rollover business on multiple accounts as well as secured new business by using CourseSmart technology to demo texts.-Demonstrated knowledge of vital technology products and an ability to speak intelligently about these products with customers for possible adoption.-Engaged in multiple professional development initiatives in order to build personal confidence in sales and customer service duties. -Became proficient in using company systems and resources in order to assist customers and problem solve issues on a daily basis. -Demonstrated strong work ethic and constant willingness to achieve objectives and goals and fulfill job duties.

Played primary role in the planning, managing, and editing of key company products such as The Code of Federal Regulations in print and CDROM.Maintained files and folders related to the product development department.Assisted other Product Development personnel in the creation and editing of other projects such as promotional mailers, catalogs, seminar materials, and Federal Labor Law posters.Played a key role the complete revamping and re-release of American Safety Training’s seminar books and presentations.Served as project owner for multiple deadlined projectsProcessed daily mail and company deposits.Participated in creating a new, more effective way of training new editing staff. Trained new staff.Created new criteria for performance evaluations in the editing departmentPerformed a number of research duties relating to Government published regulations including internet research, making contact with the Government offices for specific issues, and pointing out discrepancies to these agencies.Tested new products for quality and accuracy

Sorted and Organized author submissions and solicitations. Effectively enforced Agency guidelines in selecting submissions for further consideration. These guidelines included marketability, readability, and current Agency projects.Formulated fifty page portfolio showcasing analytical and critique work done in primary subject areas throughout collegiate career.Fully participated in marketing literary works for sale to publishers. This included creating manuscript packages, pitch letters, and using the internet for further marketing.

Acted as a hotline crisis CounselorEffectively completed intensive eight week training course on crisis intervention and counseling.Assisted in the training of new volunteersGained the ability to work under extreme pressure and effectively use problem solving models to assist callers.

Played a primary role in the moving and reorganization of a library of over six thousand children’s and young adult literature. This library also featured a wide array of teaching materials and resources.Created an up-to-date training guide for incoming student employees which incorporated new location and technology in the library. Training guide also incorporated the general student assistant duties.Assisted Director and other program employees in formulating, creating and organizing a curriculum for ten educators during the summer tutoring program two years in a row. Also assisted in the regular school-year tutoring, census, and events.Took responsibility for directing other student aides in their duties in the library.Showed high proficiency in clerical duties.