Meagan Lamon Email & Phone Number

Northbrook, Illinois, United States

• Leads the delivery and communication of Daily, Month-End, Quarterly and Annual reports to Senior Leadership quantifying order quantity, transaction quantity, order forecast expectations and forecast error rate, channel trends and year over year gross revenue comparisons• Daily/Weekly meetings with Managers to examine report findings, identify trends and discuss solutions as it pertains to on time delivery, orders not executing or identifying plant misalignments• Provides Senior leadership with visibility on plant production such as goals vs actual production analysis by date cadence and product line• Undertake channel analysis/modeling, various KPI/SLA metric reporting, and operational support related to the strategy implemented by Senior Leadership• Collaborating with SFDC Admin/Project Manager and business users to define business requirements, generate process flows and document Salesforce Project Charters• Develop consistent reporting practices by collaborating with various business units and shared service areas, assisting with current state evaluation, needs analysis and recommending opportunities for improvement across various functions thru data analysis• Engage in discussion with Senior Leadership and Management to proactively identify areas of concern and possible solutions• Develops reports, dashboards, and business intelligence through office applications• Simplify and standardize modes of reporting data and information• Proactively gather feedback from end users, document processes and monitoring proper usage of systems• Organize, prepare, and facilitate training for existing/new users on how to utilize Salesforce, Tableau, or other analytical platforms to manage workload and customer communication• Work with business stakeholders and cross-functional team members to identify and document current state and future state (as is and to be) business process maps

Northbrook, Illinois, United States

Building reports and analyzing large sets of data for process changes and product transitions within the Supply Chain Operation• Extracting reports from SAP to build various KPI’s and reporting tools for upper management • Creating key processes for inventory reporting and assessing sales backlog within the organization.• Processing forecast data for vendors and supply chain to prepare for production of products to meet customer orders and demand planning

Remote

Providing seasonal customer service through incoming calls.

Gurnee, Illinois

Gurnee, Illinois

Pulling various data from Business Intelligence, Cognos, and various customer portals for review and recommendations Using excel to make key reports for executives using pivot tables, charts, macros, and minor coding within Visual Basic Investigate data discrepancies for root cause to coordinate cross functionally with teams for resolution Manage and respond to financial deductions and payment discrepancies as well as past due payments Managed Integration of new business within financial and customer service aspects. Responsible for training team on various systems throughout the integration.Continually meet and exceed deduction balances and goals while using deduction accounting practices for accuracy in financial reports.

Vernon Hills, Illinois

Schaumburg, Il

• Password resets within active directory and other client systems. Active Directory Management to grant access to users; granting access to different security groups, distribution lists, network drive folders, allowing access at different hours of the day and assigning alias’ and office 365 mailboxes• Efficient in BMC Remedy, Service Now, Footprints, for a total of 10 different ticketing systems• Citrix Management Console Support, XenApp, Xen Desktop Support; Including logging off hung sessions, verifying install versions, install and configure citrix for use on machines, and reset to default settings to reconfigure if need be.• VPN configuration and key fob support, installing and configuring software for users; assigning key fob and rsa tokens for, end users, configuring rsa software to generate login tokens for authentication. Worked in Aventail, Citrix, Cisco Any Connect, and Sonicwall• Office 365 License Management to create mailboxes and alias’, assigned licenses to users for access and configured outlook for use with new mailboxes. • Perform McAfee, Bitlocker and Symantec system recoveries for computer system access• Work independently to resolve customer inquiries, problems, and/or complaints in a timely manner. Consistently met goals and exceeded company kpi standards. Handled over 1200 tickets per month with a high resolution rate.• Subject Matter Expert for Three different clients, assisted with training employees on these clients. Effectively communicated with clients to create new documentation for staff and educated staff on changes made with clients troubleshooting procedures.• Outlook Exchange set-up and management. Granted access to different shared mailboxes and distribution lists with proper approval. Assisted end users with configuring outlook for multiple mailboxes and calendars. Also assisted users with outlook mailbox space management by increasing mailbox size or setting up new outlook data files and archives.

Bannochburn, Il

• Troubleshoot Tier 1 problems• Password resets• Remote Support• VPN server and client support• Actively run commands to problem shoot• Used extensive knowledge of system to problem solve accurately• Provide customer follow-ups• Research escalated issues• Troubleshoot and upgrade to Tier 2 as necessary• Explain to customers why the problem occurred and how to avoid it in the future• Work independently to resolve customer inquiries, problems, and/or complaints in a timely manner.

Greater Denver Area

• Medical Claims only adjuster for workers compensation claims• Managing over 200 files at a time, updating files, and examining for closure• Approved medical procedures• Paid Bills• Data entry of claims that were workers compensation, general liability, and auto insurance for businesses• Customer service• Investigated claim issues to help answer customer inquiries• Effectively communicated with adjustors and other departments to resolve customer inquiries• Data entry into various claims forms to be used by adjusters and state governments• Customer Relations• Back-up in other departments occasionally

Libertyville, Il

Family owned business. Helped with the hiring of employees, accounting functions, scheduling, purchasing, management, and everything else.

Answering phones; Processed OrdersData EntryManaging client accountsCustomer ServiceOver-seeing productivity of projectsEffectively implemented quality control procedures to ensure products were assembled correctly and shipped out in a timely manner. 2005

Answering phonesProcessing OrdersMaking SchedulesData EntryBank DepositsOversaw accuracy of transactions and compiled monthly reports for sales departmentClosing/Opening the StoreFurniture Customer serviceSetting up House CallsPayroll ProcessingIssuing Furniture Pick-upsScheduling; TransfersData EntryDealing Directly with Manufacturer's with Damaged/Defective merchandiseCredit applicationsComputer Maintenance.

Vernon Hills, Il

Customer Service, Cashiering, Inventory

Gurnee, Il

Customer Service, Cashiering, Inventory

Master Of Business Administration - Mba

Bachelor'S Degree, Accounting And Business/Management

Expected Graduation April 2016

Associate'S Degree, Accounting, 3.0

Obtained Associates Degree in Accounting. Studies courses such as ACCT 251 Introduction to Accounting Systems Peachtree, ACCT 216.

High School Diploma