Driving Fulfilment to deliver improved service to the customer. Build a sound 'cost to fulfill' model for supply of customer orders.Expand upon options available for Myer Online CustomersEnable a one Myer - OMNI supply chainMove operations to 'class best' peformance

Managed Carrier Contracts, performance against SLA's, business relationship and project engagement.

Responsible for all activity encompassing imports and exports, demand forecasting, planning and procurement in addition to full S&OP and supplier management strategy. Worked with 80 vendors processing over 5000 products, negotiating and influencing where necessary to ensure stakeholder alignment with strategic objectives. Set and monitored achievement of KPIs and SLAs, providing mentoring, encouragement and support to team and suppliers to deliver results.♦ Introduced talent succession planning program, restructuring teams to provide opportunities for development;♦ Introduced various initiatives to support improvement of S&OP process, including ERP systems, yearly planning presentations, resourcing projects and condensed versions of processes across region, resulting in 99% success rate in customer delivery fulfillment.

Led regional team in achieving growth and expansion of organisation and provided strategic direction for achievement of operational and tactical objectives. Managed Supply Chain within the Philippines, Thailand, Japan Malaysia and Korea, working within new cultural contexts and with non-integrated teams. Implemented support tools, access to systems and consolidation of procedures and documents to support fully functional operations within the region, overseeing tender process to identify new suppliers, introducing bulk-buying initiatives and improving production planning.♦ Performed dual roles of Regional Head of Supply Chain Manager Asia and Supply Chain Manager ANZ;♦ Gained sign off for regional strategy following development of knowledge and specialist understanding of operations;♦ Rolled out Regional S&OP and forecasting tool developed in-house resulting in improved efficiencies and reduced costs.

Oversaw inbound and outgoing pharmaceutical goods and managing 3PLs as a member of Senior Leadership Team, providing strategic insight and planning for Supply chain department. Managed negotiations with international and local suppliers and manufacturers, line managed and coached Supply Chain team and communicated requirements for region to Europe, maintaining positive feedback channels. Implemented new initiatives including custom made packs to harmonise delivery of goods across region and VB tools to enable real time changes to forecasting.♦ Promoted to newly created role of Regional Supply Chain Head after a period of only 10 months; ♦ Improved tender processes, reducing non-compliance issues with existing supplier and developing best practice warehouse standards;♦ Developed ‘activity based costing’ philosophy within new contract with 3PL, delivering 20% cost reduction;♦ Introduced cross-functional working group to map out future processes, design new reporting and consolidate resources to support new product introduction process.

Managed regional supply chain for electronic goods provider, supervising three employees and reporting to Operations Director. Oversaw timely supply of products, dealt with issues, monitored shipments, prepared purchasing plans, introduced KPIs and in house IT systems and provided management information reports. ♦ Introduced supply routes and storage for damaged inventory, opening up new sales revenue, reducing inventory value by 18% and maintaining customer perception of brand;♦ Implemented New Product Introduction Plan, ensuring alignment with marketing activity and improving customer satisfaction through timely delivery of goods.