Logicalis provides technical solutions that drive business outcomes and enable greater value from IT investments. As part of my role at Logicalis, I am responsible for delivering a portfolio of projects across various technologies whilst managing numerous resources, project deliverables, within allocated time frames and budgets to ensure a successful outcome for both the client and the organisation.

Responsible for the internal instructors schedules and external business partner engagements for all training requirements within Europe, Middle East and Africa. Working closely with clients to ensure training plans are achieved based on the project life cycle and milestone deadlines. Sourcing resources based on language and technology experience to ensure professional delivery as per client expectations and requirements.Maintaining and planning the public training schedule within the EMEA network. Working closely with the Global Delivery Manager to ensure that utilisation and revenue targets are met while maximising the margin for each delivery by manipulating and planning the training schedule based on individual’s skills and work locations. Providing support and guidance for Instructors, Partners and the Sales Team to ensure the delivery of high quality and professional training.

Controlling and managing the Professional Services schedule which included the point of contact with the consultants and business partners. Successfully project managed the full implementation of SAP ByDesign back office system for the organisation ensuring that processes were in place based on the companies requirements, issue logs were updated and escalated and resolved within allocated deadline, thoroughly testing the system and data migration of company information to ensure a successful project implementation. Working closely with Project Management to ensure delivery time lines were achieved and resourcing requirements were met as per project demands.Worked with management for pipeline generation to ensure that all consultant were fully utilised as well as managed the invoicing, financials and reporting based on company requirements. Engaged and negotiated rates with partners and ensured that all relevant paperwork was managed and updated including Sales Orders and company audit requests.Assisted with the issue of travel visas and travel arrangements were necessary. Ensuring that all new starters were enables upon commencing with the company including database access, email setup and equipment readiness.

Managing the Professional Services resource schedule and organising the monthly Professional Services billing including invoicing to clients for services performed. Regular discussions between clients regarding consulting work requests and managing the consultants time.Generation of consulting quotes for clients and ensuring the right resource was engaged based on skill and level of expertise. Approving and maintaining the company time sheet database as well as maintenance of the system and generation of projects in Microsoft CRM. Working closely with Project Managers to to organise project schedules and timelines.

Controlling and organising the resource schedule for over 50 Professional Services Staff country wide including New Zealand, which includes 3 Professional Services Teams. Point of contact for Support incidents that require escalation from the Help Desk to Consulting Services which includes resourcing the technical skills required, follow up on estimations, providing information to the client, raising work orders and allocating work accordinglyWorking with Project Managers to ensure project schedules are up to date and accurate and resources are booked accordingly. Daily reporting on profitability Companywide to Management which includes the revenue for 9 different Professional Services Teams and products. Daily reporting based on variations of revenue from scheduled work to time sheet entries as well as weekly non billable reports as required by ManagementCollation and organisation of month end Expense Claim forms for over 50 Professional Services Staff – which includes the checking for correct information under the Company Expense Claim Policy. Maintaining the Professional Services Skills matrix and collating information of individual staff members. Event coordination for company social events

Maintaining the resource schedule of over 50 Professional Services Staff country wide based on technology skills of individual staff and client requirements. Successful implementation of Job Costing module of SAP including reporting on revenue for individual or group Professional Service projects.Utilisation reports on individual and group Professional Services Staff and Contractors. Organisation and negotiation of all Professional Services Contractors. Assistance with the HR requirements for hiring new Professional Service staff and Contractors including negotiations and correspondence with Recruitment Agencies. Updating data into SAP Project System and maintenance of project revenue including IT support for SAP Timesheet issuesOrganisation of Professional Services Professional Development Plans including maintenance of skills database. Financial and Management reporting as required. Working and coordinating with Project Managers on resource requirements and project reporting. Event Co-ordination including organisation of travel as required. Controlling administration compliance of Professional Services Team

Co-ordination and organisation of client’s travel requirements including maintenance of personal files. Liaising with travel suppliers both nationally and internationally. Written and verbal correspondence with clientele and suppliers. Arranging the payment of invoices within specified timeframes. Business Accounting (completion of company BAS using MYOB) including Business banking and reconciliation of company Accounts