Meaghan Lane Email and Phone Number

· Manage the aged receivable and payable report daily to identify past due balances that require resolution· Proactively research and reconcile agent payment and account discrepancies· Request policy cancellations and reinstatements when necessary· Work with ARL Underwriters to resolve billing and policy premium issues.· Provides quality customer services to internal and external customers via phone calls, emails and fax

• Exceeded personal and store sales goals.• Assisted in tracking and communicating business results to the District Manager by monitoring trends that resulted in achieving sales plans.• Provided a high level of one-on-one customer service by asking specific questions and using the responses to find the right product.• Increased the performance of sales associates by creating individual development plans and providing one-on-one coaching. • Improved back office operational efficiency by creating a nightly media filing system to increase management organization.• Controlled scheduling and payroll on a weekly, monthly and quarterly basis to meet company provided goals.

• Increased sales and performance by $1 million by regularly monitoring sales data and providing real time coaching to team members to improve sales.• Maintained store merchandising standards including new product flow, replenishment, visual merchandising, signage and marketing.• Partnered with Store Manager to recruit and interview management candidates.• Evaluated and managed Sales Associate performance; led Sales Associate performance management process.• Scheduled Payroll Budget and Sales Associate to ensure schedule and floor coverage within budget.

• Led Sales Associates to achieve sales goals and to provide superior customer service. • Assisted with on-boarding and mentoring new Sales Associates by creating individual development plans and providing training.

• Achieved individual sales performance goals.• Maintained a working knowledge of the Fit, Fabric and Function details of Under Armour products.