Responsible for optimizing the business' daily operations, ensuring smooth process flow to provide the best services to clients. Duties include analyzing business procedures, identifying opportunities for business improvement, tracking the department's metrics and activities, providing assistance to colleagues, suggesting strategies for operations efficiency, and managing customer's inquiries and complaints. Excellent team player and detail-oriented, as well as proven time-management and decision-making skills to meet clients' needs and support the business' objectives.Have developed processes and systems to more than triple company revenue in 3 years.

-Continually grow and improve the service department-Assess the service needs of clients and connect them with the correct provider-Create and maintain a directory of service providers and resources-Create and maintain a database of clients and client needs-Assess client issues and provide recommendations to fix problems-Ensure each client is given the necessary services and follow up to fill ongoing service needs-Maintain good relationships with service providers and clients to keep customer base-Expand the list of resources and providers to assure there are no gaps in services-Answer telephones and respond to email inquiries in the office-Work with Marketing Team to ensure proper information is on website/forums-Work internally to assess different divisions of the company and create solutions to problems found

- Greets customers and ascertains what each customer wants or needs- Helps organize events with high profile clients in order to create more in store business- Attends events associated with company brand to network with different people and agencies and grow customer base

- Utilize consultative selling techniques to present keyselling points, features and benefits while remainingfocused on the customer's needs and expectations- Consistently reaching monthly and quarterly Retainer Sales objectives

-Started part-time in Customer Service and got promoted to full-time Manager-Provided oversight and direction to over 30 employees in the operating unit in accordance with the organization's policies and procedures-Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities-Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback-Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.-Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling-Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.

-Selling products and services using solid arguments to prospective customers-Performing cost-benefit analyses of existing and potential customers-Maintaining positive business relationships to ensure future sales

-Client Support Specialist whose daily task include account management, ideation for new projects and dedicated client contact-Triage tickets in CRM for several hundred clients and accounts-Handle technical issues of products. -Provide solutions for website errors-Develop and maintain relationships with business stakeholders across accounts-Marketing experience includes leading rebrand strategy for specific product line-Conducted competitor analysis to create effective marketing strategies using field intelligence and third party data.

Nutritionist tasked with setting and rescheduling appointments, filing records and organizing events. Responsible for staff meeting minutes, Public Relations, and Social Media Marketing. Traveled to different clinic sites to perform nutrition assessments.Discussed redemption rates with store vendors in order to facilitate better experiences for both vendors and clients.

Worked closely with clients to develop strategic business plans tailored to their specific goals. Liaison for clients during meetings and planning sessions. After building rapport with my clients, they entrusted me to stand in as their point of contact on projects and be the go to person between them and creative team. Performed research analysis on vendors and sponsors to help with selection process.