Meaghan Mcmannis Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

Microsoft – Consumer Market Research - Modern Life & Devices Consumer Market Research Team- Project Manager, June 2019 – Present• Manages a consulting team of 11 direct reports within the Consumer Market Research program, including budget management and financial reporting, mentorship and professional development, performance reviews, staffing, and onboarding. • Provide day-to-day project management support to the Modern Life & Devices Consumer Market Research Team.• Manage agency relationships to fulfill stakeholder requests, oversee quality control, and refine insights and analysis.• Drive alignment of research and reporting best practices across product marketing reports. Clear Channel Outdoor- Technology Team - Strategic Services Support May 2017 - Present• Oversaw productivity and collaboration support services for 1,600 CCO employees including computer hardware ordering, software license provisioning, and management of a cloud-based file storage program.• Managed the coordination and execution of the Avaya Phone Migration project for 35 CCO locations. Charter Communications -Biller Aware Team Project ManagerOctober 2017 - March 2017• Tracked tactical progress and status of project deliverables for a customer service representative support application, ‘Gateway.’ • Led daily stand up meetings with the project team to obtain updates on Chalk documents and Swagger specifications.• Prioritized tasks based upon the project plan and requirements from Charter business and IT teams. • Determined resource bandwidth and assigned work streams to data mappers and technical subject matter experts.• Identified, monitored, and escalated project risks and issues to required personnel.• Presented accurate, timely, and factual project updates to stakeholders in a professional manner.• Acted as a liaison between the project delivery team and client management team.

Greater Seattle Area

Mount Sinai - IT Intranet Site UI/UX Business AnalystAugust 2017 - October 2017• Performed various UI/UX activities to include defining common user tasks, creating user personas, and process flow diagrams to assist with the development of an IT intranet site. • Conducted information architecture exercise to organize and classify content from multiple sites.• Created low-fidelity wireframes using Axure RP 8. Cable One - Business Web Portal UI/UX Business AnalystMay 2017 - August 2017• Documented business requirements required to create a self-service portal for Cable One customers.• Conducted end-to-end SMB customer interview process to gather insight on user tasks.• Assisted with project management oversight of UI/UX deliverables.Microsoft - Custom Development Planning Tool Project Functional Business AnalystJanuary 2017 - April 2017• Gathered business requirements to assist with the development of a business planning tool.• Wrote PBIs to provide additional context to the Dev. and QA teams on features.• Tracked the progress of the Dev. Team on features to ensure on-time delivery. • Managed end-to-end UAT process.Microsoft - Marketing StrategistOctober 2016- December 2016• Assisted internal Microsoft organization in developing an overarching marketing strategy and engagement model.• Assessed and documented current state, gaps, and opportunities.• Created deliverable outlining the marketing strategy, vision, components, and engagement model.Microsoft - Custom Web Site Development Project Functional Business AnalystJune 2016 - October 2016• Built feature specifications, wireframes, and user stories based upon business requirements.• Entered, categorized, and linked items in VSO to support the Dev. Team.• Created test scripts for stakeholders to verify critical feature and functionality requirements.• Hosted UAT sessions to guide key stakeholders through test scripts.• Identified and triaged critical bugs discovered during UAT sessions.

Pacific Northwest & Canada

• Promoted to a newly created corporate role to provide marketing support to 8 branches in the Pacific NW and Canadian markets. • Developed proposals and presentations to assist the sales and operations teams in closing over $10.8M in annualized revenue.• Responded to all RFP requests, which included implementing a proposal timeline detailing the information and pricing required. • Created a SharePoint site to manage enterprise documents and files, workflow requests, and deliverable schedules. • Oversaw all administrative functions related to the contract management system (CMS) for new and retention business. • Acted as a liaison between the corporate legal department and the sales representatives to finalize contract terms and conditions.

Greater Seattle Area

• Managed commercial property, bio-tech, and athletic industry clients accounting for $3.54M in annual revenue. Primary responsibilities included day-to-day client interactions, resolving client issues, maintaining contract specifications, managing budgets and billing functions, and overseeing the service delivery of 125 janitorial employees and 2 supervisors. • Expanded new and existing client business by $798K • Led the janitorial component of the LEED Platinum certification process at the 1201 Third Avenue building.• Coordinated and executed multiple new account start-ups.

Greater Seattle Area

• Managed commercial property, bio-tech, and athletic industry clients accounting for $3.54M in annual revenue. Primary responsibilities included day-to-day client interactions, resolving client issues, maintaining contract specifications, managing budgets and billing functions, and overseeing the service delivery of 125 janitorial employees and 2 supervisors. • Expanded new and existing client business by $798K • Led the janitorial component of the LEED Platinum certification process at the 1201 Third Avenue building.• Coordinated and executed multiple new account start-ups.

Greater Seattle Area

• Performed all facility service duties needed at multi-tenant buildings.• Completed a comprehensive industry recognized training program involved with periodics, floor care, carpet cleaning, cleaning chemicals, and equipment usage.• Supervised night operations including staffing, supplies, special projects and customer special requests for multiple accounts, buildings and routes within a specified geographic area.• Solicited potential and current customers for general contract and special project sales.

Bachelor'S Of The Arts, Psychology & Business Administration

Certificate, Project Management

Certificate, Public Relations

Study Abroad