This is an expansion of my previous role. I am responsible for our systems strategy and roadmap, as well as overseeing the execution of that roadmap. My objective is to ensure we have the right systems in place, and that they’re integrated in the right ways, to support our strategic objectives as an organization.

Implemented centralized Database and iPaas tooling.Automated hundreds of hours of manual work through design and implementation of automated processes.Oversee technology strategy for all internal business applications, including development and execution of strategic roadmap.Engage with software vendors through systems assessments, contract negotiation, proofs of concept, and ongoing relationship management.

Lead the Services systems portfolio, including strategy definition, plus design & implementation of technology solutions to optimize employee & customer experience.Collaborate with leaders across Customer Success, Customer Support, and Professional Services, and solve business problems through cross-functional initiatives driven both internally and through vendors. Serve teams totalling over 1,400 Qualtrics employees.Hire, coach & develop team members. Align strategic roadmap with other Q business groups, including Corporate Business Applications, Marketing, Sales, and Engineering.Lead multiple teams with a strong focus on continuous improvement & end-to-end process optimization.

Managed a team of data analysts, systems specialists, and program managers to solve critical business problems through process- and technology-based solutions. We engage in problem solving, root cause analysis, solution design, development & execution, change management, metrics tracking, and everything in between! I love the variety and continuous challenge of my job, especially within a company where we are continuously innovating and changing to the needs of our customers.

As a program manager on the Services Operations team, I worked with stakeholders and leaders across the Professional Services business to solve their most critical problems. I researched and analyzed problems, designed solutions (involving people, process, and system changes), then owned the execution phase, testing, and change management. Things move quickly at the Q, so my work included multiple initiatives at a time, ranging from a few weeks to a few quarters.

As a VP in BACM, my responsibilities were similar to my Associate position, except that I also took on direct reports and had plans to build out a team around the digital innovation work I was doing.I loved my work in BACM (as well as the people) and would not have left for any company other than Qualtrics!

As a member of the Solution Design team within BACM, I worked with Operations leaders to solve problems and fill gaps that blocked critical business initiatives. I was the design lead for one of the first Agile-run projects in the org, utilizing story mapping sessions for requirements gathering, and quick feedback loops in the development and testing phases.I was also part of a grassroots movement in the BACM group to enable and empower frontline employees to investigate and resolve problems that they identified in their day-to-day. I was one of two who worked to stand up a program to enable employees with technology tools to automate regular, manual processes, and train them on the fundamentals of design, testing, and development of these automated solutions.

As the co-head of HCM Talent Reporting, I directly managed a team that provided data reporting & analytics across the global Talent Development function. The team provided data governance, reporting, and analytics for firmwide business-critical talent processes, as well as advised talent and learning teams on program design and evaluation. One important focus area for us was in creating automated dashboards and data pipelines to enable leaders to make real-time data driven decisions with minimal manual effort required.

Manage data governance, reporting, and analytics for firmwide business-critical talent processes. Advise talent and learning teams on program design and evaluation.

Provide support and analytics for talent management processes.

Worked closely with Nu Skin business leaders to analyze current state of selection process and design future state selection assessment for global application. Worked to better align performance management process with Nu Skin global leadership brand for increased continuity between global markets.• Managed customized projects that increased continuity with global leadership brand in the areas of selection and performance management• Used SPSS and Stata to perform in-depth data analysis to validate selection tool aimed at assessing fit within organization• Created individual contributor evaluation for use by managers in formulating individual development plans for employees around the globe• Led project team, managing overall scope of project, as well as relationships with key stakeholders at Nu Skin • Provided trainings and communications to global HR managers, while working with internal teams to manage integration of global hiring assessment and individual contributor assessment• Provided key metrics for analysis, validation, and continuous improvement of global assessments

Consulted on reduction of wage turnover within a manufacturing plant with ~700 employees, using data analytics to identify key pain points in selection, onboarding, and workforce management, and provide critical items for turnover reduction. Worked to analyze current state of key roles within the plant, and make recommendations about future state of these roles. Presented findings to business leaders at General Mills Global Headquarters in Minneapolis.• Used data analytics to identify key strategy for turnover reduction with potential for >30% reduction in voluntary wage turnover, which would provide over $100k in annual cost savings and avoidance• Designed and implemented solutions in sourcing, selection and onboarding of new hires, working with key stakeholders for smooth implementation• Created and customized tools for continuous analysis and improvement of workforce management processes• Identified functional and leadership competencies for employees to help define ideal future state and identify training opportunities

Worked with MBA project team as well as LinkedIn business leaders to design a coaching program for global implementation within the organization.• Analyzed current state of coaching program at LinkedIn as well as other top companies across industries• Designed customized coaching program tailored to the specific needs of the organization, and created detailed implementation plan

Worked with VPs and C-Level executives within the organization to support business development and change management within the organization.• Increased line of sight between employees and executive goals through the creation and implementation of an internal marketing campaign• Oversaw marketing materials for a product line encompassing over 82% of total AUM, or $200.4 billion as of 3/31/12• Coordinated FINRA regulation training of sales and marketing teams, and implemented clear guidelines which increased efficiency and greatly reduced legal risk to the firm• Identified inefficiencies in production, renegotiated vendor contracts to increase efficiency, resulting in a total cost savings of over $350,000 over a 5 year period

Managed professional organizing projects in homes and offices in and around the Bay Area. Led teams in design and implementation of functional organizing systems.• Managed team of 4 on jobs totaling over $100,000 gross revenue in FY2011 alone; Managed talent acquisition and training of new employees• Managed all recruiting-related activities, including advertising, candidate sourcing, screening, interviews, etc., as well as onboarding and training of all new employees• Scheduled & coordinated project timelines, completing over 90% of projects on time, with over 15% of projects completed early

Owned and operated a small business providing home staging services to homeowners and real estate agents in and around the Bay Area, substantially decreasing time on market for listed homes.

Assisted a busy philanthropist with a plethora of tasks relating to her various projects, social events, and personal lifeManaged busy schedules, coordinated meetings, events and travel, and kept all calendars up-to-dateAssisted in planning social and personal events for anywhere from 20-400 people Oversaw work performed at both her San Francisco residence and her Palm Springs residence, acting as liaison to property managers, contractors, painters, gardeners and more Scheduled domestic and international travel for her & her family, including air & ground transportation, as well as hotel accommodations

Coached a team of 15 high school girls for football and basketball seasons, as well as through the spring/summer preparatory seasonWorked with administrative staff to secure funding for new equipment and uniforms for 15 studentsAttended regional training camps, participating in leadership workshops and supervising team through skills training

Oversaw the processing and completion of orders placed on the company’s website Handled all customer service emails and calls, directing them to the correct person when neededAssisted in organizing and scheduling bi-annual 3-day events of up to 200 peopleManaged enrollment in and scheduling of up to 20 support groups simultaneously (held over the phone)Processed all incoming deliveries of products and suppliesMaintained general organization of office