Supports communication with key stakeholders across the community and service system.Providing administrative support to the Regional Manager.Support the development, implementation and maintenance of effective administrative systems and processes.Supports building the regional administration service delivery, and training program.Supporting our regional offices, data analysis and reporting and other administrative tasks.Ensure clients' cultural independence, social image & dignity is always respected & upheld.Other duties as directed by the Regional Manager.Promote and ensure adherence to policies, processes and code of conduct through assisting the HR department in performance management processes.Work autonomously and as part of a team to troubleshoot and develop rostering solutions for clients & Support Workers.Ensure compliance with all internal & external requirements including reporting and accreditation requirements.Management of client intake and reviewing Client plans.Lead a team of Disability Support Workers including identifying professional development requirements.Delivery of quality support for individual clients, including relevant advocacy on behalf of clients and families.Ensuring consumer services are scheduled in a timely manner, liaising with relevant stakeholders to ensure efficient use of resources and in according with our consumer’s needs.Providing timely notification to consumers in relation to alterations to schedules where necessary.Initiative and a responsive approach to resolving issues and supporting the team.Develop & facilitate social activity/

Providing high level customer service to participants and their families, negotiate individual service agreements and outcomes.Developing lasting customer relationships to ensure that all NDIS participants meet their expected outcomesDeveloping behaviour Support plansManaging small number of staff.Liaising with stakeholders to ensure participant are achieving their goalsManaging and updating invoicesManaging complaintsDeveloping policy and proceduresResponsible for obtaining feedback from clients and staff

Manage and mentor staff who provide direct service provision to children who display significant behaviours of concern.RecruitmentManaging participant waitlistLiaising with parents and stakeholdersEncourage and support the skills and resources of the families of the children.Provide formal supervision and debriefing to staff.Develop and enhance the skills and knowledge of staff, including identification of appropriate training needs.Provide practice leadership to staff, and other stakeholders by demonstrating current practice trends, mentoring new staff and sharing relevant information with all stakeholders

Assessing individual client needsKeeping records including phone calls, home visits and all related informationDeveloping case plans every six months to reflect the needs of the familyLiaising with other stakeholders to keep abreast of all services and resourcesAssisting clients in all aspects of paperwork and lodging forms/applicationsAdvocate for clientsDeveloping funding plansAttending appointments with clients

Manager of two residential facilities including fifteen staffConduct monthly supervision with all staffComplete monthly rosters and timesheetsComplete RIDS forms for the disability commissionerComplete fire drills and reportsConduct monthly team meeting with clients and staffLiaise with parents/guardians on a regular basisRecruitiment of new staff

To enable and encourage services users to maintain and learn new skillsAssist with support to maintain all aspects of the home environmentAssist with support to access community, allied health appointments, ADL’S, transport and personal careLiaise with peers, line manager, family members and external agencies