• Built and managed accurate sales pipeline to maintain high volume of activity.• Conducted market research to identify potential opportunities and understand customer needs.• Reached out to potential customers via telephone, email.• Collaborated with sales and marketing departments to support client acquisition.• Prospected for new business opportunities via cold calling, using lead generation lists and networking.

● Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.Established and optimized schedules to keep coverage and service in line with forecasted demands.● Established objectives to offer team members clear roadmap to help company achieve overall goals.

● Resolved customer issues quickly to close deals and boost client satisfaction.● Met with clients, delivering presentations, and educating on product and service features and offerings.● Maintained ethical and positive working environment to reduce turnover and promote high retention rates.● Established and cultivated solid business relationships with new or existing customers.Handled customer relations issues, enabling quick resolution, and client satisfaction.Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues

● Promoted as a Team Lead (For Canadian Based Project)● Trained new team members by relaying information on company proceduresDesigned strategic plan for component development practices to support future projects.

Joined as CSR for an Australian Based Project