Me-Ann Abon Email & Phone Number

Mandaluyong City

• Oversees daily operations of the 3-member clearing and adjustment support.
• Ensures the delivery of correct and validated adjustments.
• Improved over-all processing time of 2 hours to 15 minutes per transaction with zero error rate.
• Spearheaded the automation of VAS and Merchant Settlement processes.
• Consistent 99% in year end SLA delivery evaluation

• Oversees daily operations of the 3-member clearing and adjustment support.
• Ensures the delivery of correct and validated adjustments.
• Improved over-all processing time of 2 hours to 15 minutes per transaction with zero error rate.
• Spearheaded the automation of VAS and Merchant Settlement processes.
• Consistent 99% in year end SLA delivery evaluation

• Manage daily operations of Clearing and Adjustment transactions
• Ensure that all processed adjustments are valid and correct.
• Checks all processed transactions and ensure that all are covered by request either via MEMO, e-mail, Service Request or SMRF.
• Validates processed reconciled transactions if true and correct.
• SME in creation/providing logic for the reconciliation tool for new products with monetary values.
• Ensures that no monetary exposure will be incurred as a result of team’s processed adjustments

• Oversee daily operations for all Smart load transactions,
• Ensured that the team was updated of all the changes and new products when it comes to Smart Load.
• Evaluates team performance and provides feedback to individual.
• Creates reports as to how will meet the agreed service level and if not exceed more than expected.
• Attend meetings as representative for the department or be a resource person if enhancements are to be made on a particular product/service or tool.

• Evaluated teammates with regard to the areas of strength and improvements for Performance Appraisal (PA) purposes.
• Processed pending after sales cases via coordination with other groups.
• Handled internal escalations through the front-end tools provided.
• Monitored pending business cases for immediate processing and resolutions
• Performed Team lead functions, served as OIC for the team.
• Performed other duties and responsibilities required by the organization.

• Handled Smart load & Smart Money disputes / queries from internal and external partners.
• Reviewed request if dispute valid for adjustment
• Daily extraction for replenishment for our loyalty program
• Monitored movement of in & out e-mail and service requests
• Handled calls from subscriber
• Created appropriate service request to tag received call