Me-Ann Abon Email & Phone Number

Mandaluyong City

● Oversees daily operations of the 3-member clearing and adjustment support.● Ensures the delivery of correct and validated adjustments.● Improved over-all processing time of 2 hours to 15 minutes per transaction with zero error rate.● Spearheaded the automation of VAS and Merchant Settlement processes.● Consistent 99% in year end SLA delivery evaluation

● Oversees daily operations of the 3-member clearing and adjustment support.● Ensures the delivery of correct and validated adjustments.● Improved over-all processing time of 2 hours to 15 minutes per transaction with zero error rate.● Spearheaded the automation of VAS and Merchant Settlement processes.● Consistent 99% in year end SLA delivery evaluation

● Manage daily operations of Clearing and Adjustment transactions● Ensure that all processed adjustments are valid and correct.● Checks all processed transactions and ensure that all are covered by request either via MEMO, e-mail, Service Request or SMRF.● Validates processed reconciled transactions if true and correct.● SME in creation/providing logic for the reconciliation tool for new products with monetary values.● Ensures that no monetary exposure will be incurred as a result of team’s processed adjustments● Participates in the company wide meetings for the reconciliation of all Smart transactions to determine possible monetary exposure or good sale.● Takes part in solving/reconciling Unearned Revenue for Smart. (Unearned Committee)

● Oversee daily operations for all Smart load transactions,● Ensured that the team was updated of all the changes and new products when it comes to Smart Load.● Evaluates team performance and provides feedback to individual.● Creates reports as to how will meet the agreed service level and if not exceed more than expected.● Attend meetings as representative for the department or be a resource person if enhancements are to be made on a particular product/service or tool.

● Evaluated teammates with regard to the areas of strength and improvements for Performance Appraisal (PA) purposes.● Processed pending after sales cases via coordination with other groups.● Handled internal escalations through the front-end tools provided. ● Monitored pending business cases for immediate processing and resolutions● Performed Team lead functions, served as OIC for the team.● Performed other duties and responsibilities required by the organization.● Monitored Service Requests created by the Wireless Centers with regards to the disputes and transaction queries on Smart Load transactions.● Prepared Business Volume Reports on a daily basis.

● Handled Smart load & Smart Money disputes / queries from internal and external partners.● Reviewed request if dispute valid for adjustment● Daily extraction for replenishment for our loyalty program● Monitored movement of in & out e-mail and service requests● Handled calls from subscriber● Created appropriate service request to tag received call