I am a customer service focused Account Manager, with extensive experience that covers 'point-in-time' assistance on product helpdesks, progressing into consultative roles in training and support to achieve business-case outcomes. My curiosity for product knowledge, paired with customer exposure and a desire to implement improvements took me into product management, working closely with trainers, customer support and sales teams to drive revenue while delivering exceptional service, merging quantitative and qualitative results. My natural communication style with stakeholders, from end-users to C suite, and soft-sell approach to finding long term solutions has meant my career has been customer facing. I like learning from and about others – but also enjoy independence to complete tasks once I understand the goal. I like jobs to have a creative element, not all prescriptive, and I enjoy sharing my experience of success to be an asset to my team and clients.I get involved with social committees and love to work in companies that celebrate wins as a team, support good causes with ethical practices and genuine inclusivity.I trust that great customer service means creating a customer that creates other customers with the aim of business growth. I am skilled at leadership, motivation, and delegation with a focus on influencing skills.I have acquired expertise generating innovative ideas to identify and close opportunities, provide end-to-end solutions, and expand the size, duration, and value of sales over time. Furthermore, while my experience has allowed me a well-rounded skill set, consisting of exclusive relationship building, time management, identification of staff awareness and gaps, and providing required knowledge, I have outshone at bringing value to an employer by streamlining processes to lessen oversights, boost efficiency, and achieve company objectives.I am proficient at collaborating with customers on mutually beneficial projects and furnishing support to meet their objectives. I am always enthusiastic to go above and beyond for the customer. I am capable of planning short and long-term plans, executing them, appraising the outcomes, and maintaining them for retention of accounts or new business.In addition to my extensive experience, I also have strong administrative skills. I possess remarkable interpersonal, written, and verbal communication skills, leadership proficiency, and top-tier business acumen. This broad background enables me to bring flexibility, efficiency, reliability, and innovation to my clients and company.