Ian Mears Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

A relatively young Media Monitoring company, transitioning from a challenger model to a major player in the market, needing to retain clients and upsell solutions/services.I worked with the account managers on engagement strategies and account plans, and negotiated with clients on upcoming renewals and upsell opportunities.

Sydney, New South Wales, Australia

In late 2020 Morae Global acquired two respected Australian businesses to become the largest AU reseller/support partner of numerous third-party legal technologies such as iManage, DocuSign and Litera. I joined as part of this expansion.My responsibilities involved engaging with about 75 named accounts around their technology needs, negotiating the commercial aspects for projects, implementation, and day to day support. Moving firms to the new Morae support model and other internal tasks that came with merging two businesses; and, especially through the Covid pandemic, helping firms understand the benefits of migrating their complex document management systems to iManage Cloud.

Sydney

Using specialist market knowledge and reliable service I ran a successful online business throughout 2019 and the Covid pandemic. Set up as a short term project to fund a break after a successful year at BigHand, it grew and provided financial security throughout the challenges of 2020. I created a brand and advertised on social media to grow the brand and sales. Acquired 100% positive feedback from clients, as a result, I'm ranked as a top seller in leading ecommerce platform programs and invited to eBay Plus top-seller events.

Sydney, Australia

Hired to provide experienced customer relationship management and to identify areas of growth within key accounts in the face of a downturn in usage and declining licence revenue as user behaviour changed.Strategic review/annual renewal of accounts within a legal, government and corporate territory. Identify risks, trends and provide recommendations to improve efficiency and workflow, grow the reliance on new products, increase the footprint of the company.

Sydney, Australia

I set up a company to be the sole representative in the region for Manzama, a US based start-up. Manzama is an enterprise wide ‘listening platform’, delivering bespoke personalised daily news feeds and dashboards to each lawyer, providing non-legal information insights into their area of expertise and clients’ industries.I collaborated with the US based sales, marketing, support and product teams to regionalise the service, organise support and identify opportunities. I managed and grew the ANZ client base, prospecting and presenting the useability and benefits of the service.Product responsibilities including working extensively on identifying sources of value, generating lists of ANZ business names, place names and terms, drastically improving the effectiveness of solution.

Sydney, Australia

A period of significant growth for GlobalX (now Dye & Durham). Having acquired several small property agents, GlobalX created a sales team to take advantage of the new Property Exchange Australia industry body and online settlements.External duties including educating clients on the benefits of online search services, and the opportunities a nationwide company could provide their businesses. Tasked with retention and growth of share of wallet as well as identifying clients that could benefit from a number of software offerings, including Open Practice, a practice management service.Internally, my experience shaped how customer service was delivered, best practice for the CRM and database records and client engagement scheduling.

Sydney, New South Wales, Australia

LexisNexis is a publisher and software provider to the legal industry.Key responsibility was retention and satisfaction of the top-tier accounts within a $25M territory, to be achieved through consultative needs-analysis, problem solving, identifying trends, contract negotiation and engaging around product feedback, connecting internal and external stakeholders.In the first year I was tasked with getting all clients migrated from a number of legacy systems to the new LNAU product, and maintaining revenue as firms moved from a reliance on hard-copy to acceptance of online tools.Through initiating the forum for Managing Partners and CIOs to meet annually with the Lexis CEO and leaders, I added strategic depth to client relationships.Key sales achievements included:- negotiating the largest NSW government consortia deal in LN's history worth $3.5M, with annual 6% growth.- working with the CTO & CFO at a national firm to shift from potential litigation to a four-year renewal contract.- winning several multi-year, preferred supplier and early adopter programs across client base.

Sydney, New South Wales, Australia

Australian Product Manager for LexisNexis news products (Nexis and Publisher) and designer/manager of local products for vertical markets (LN Media, mediaBIX, hrBIX, legalBIX)Understanding of needs, user behaviour and structure of content feeds.Resolution of product issues collaborating with local clients and international support/managersAdvising on strategic growth opportunity and capabilities of products to achieve sales goalsProject managing enhancements with ROI business casePresented business case to CEO to avoid local Product Director misunderstanding and oversimplifying the Nexis use-cases and partner revenue agreements.Created training, support and product knowledge programsManaged direct reports and supervised marketing and training support for product rangeGenerate sales leads through attending industry events and client referrals Created ‘Intel‘ and ’BIX’ product range, winning ‘Highly Commended’ at 2005 industry Bell Awards

London And Sydney

2000-2003 London, moved to Australia in November 2003 to help grow and support the news & business client base.2000-2002 Helpdesk & Trainer2002-2005 Business Application ConsultantInitially part of the 24/7 helpdesk to answer calls and emails from clients about sources, search creation and product tips, before progressing to training and consultancy.Applying knowledge of product and content to achieve business outcomes for clients.Educating the salesforce and the internal stakeholders on features and benefits.Present product - pilot demos, conferences, beginner training, advanced training and bespoke client training.Create searches, handouts and manuals. Hard copy and online tutorials.Advising on areas of growth and strategy. First point of support for Key customers.Liaise with content providers and partners.Maintain the CRM and communicate product enhancements to clients.Manage travel according to priorities and budget.

London Area, United Kingdom

Contracted into law firms around the UK to provide e-discovery, document and database support pre-trial. Review documents to create and maintain court bundles and digitised database.I became a Team Leader, taking on responsibility to liaise with the Partner-In-Charge and solicitors, and organise the staffing levels and workload for several cases.

London Area, United Kingdom

A variety of work undertaken, promoting myself to local businesses and growing a reputation through projects such as murals, logo design, portraiture, signs, letterheads, illustration

Earac Diploma, Printmaking And Design, Pass

Specialising in printmaking after the 2-year General Art & Design diploma. Learning a variety of printing techniques (lino, etching.

B'Tec Diploma, Art/Art Studies, General, Pass

A course designed to introduce art students to a number of disciplines, including drawing, painting, ceramics, sculpture, 3D design.