Ministered with a nurse for Centro de Nutricion in Ascencion, Bolivia. We worked with the families of malnourished children providing food, medication, education and evaluation of the children's progress.

During my apostolic novitiate, I assisted the spirituality center in a variety of ways including website design, administration and updating, program creation and delivery, social media promotion, office management, reservations, reception, as well as other responsibilities.

Assisted with scheduling ministries for parishioners monthly. Communicated using the Ministry Scheduler Pro software, over email and by phone to ensure that all ministries were scheduled for the upcoming month. Coordinated with the parish secretary, who was first contact for conflicts and changes regarding the needs of the parish specific to scheduling, worked with both the pastor and parish administrator regarding changes needed for Mass scheduling and holy days. Trained staff on how to use and administer the software.

Direction of the Software Engagement Services Team involving: ▪ Oversight of six staff providing services to all software clients. ▪ Program development and growth of revenue generating software services. ▪ Cross-team and Business Unit leadership collaboration to further the success of the company.▪ Participation in the Senior Leadership Team. Accomplishments Awarded 2017 Leadership Award for “Making It Fun”, a company value award specific to being uplifting in challenging times. This is one of five awards presented annually among over 50 leaders.

Direction of all Software Support, Training and Services involving: ▪ A team of 19 staff with direct oversight of the Software Support Manager and Software Training Manager. ▪ Providing technical support for bug reports, how-to’s and recommendations for the software within established SLAs. ▪ Providing training courses and webinars for new and existing clients. ▪ Providing fee-based services to clients using personalized training and consulting. ▪ Cross-team and Business Unit leadership collaboration to further the success of the company.▪ Participation in the Senior Leadership Team.

Director of Training and Support (2013-2016) Direction of the Training and Support Teams involving: ▪ A team of twelve with oversight of Training and Technical Support Managers. ▪ Providing technical support for bugs reports, how-to’s and recommendations for the software within established SLAs. ▪ Providing training courses and webinars for new and existing clients including a national training conference for clients. ▪ Cross-team and Business Unit leadership collaboration to further the success of the company.Accomplishments Developed fee-based services to expand our training offerings to lead our clients to success in software utilization while providing the company with an additional revenue source.

Management of the Customer Support Team involving: ▪ A team of three staff. ▪ Providing technical support for bugs reports, how-to’s and recommendations for the software within established SLAs. ▪ Creating and maintaining standards and processes for the team. ▪ Reporting and Metrics to evaluate the success of the team. Accomplishments ▪ Established a formal review process for the team, adopted by Human Resources as the base for company-wide reviews. ▪ Transitioned the team to Remedyforce on Salesforce queues for support inquiries.

Assisted users of the PetPoint Software System involving: ▪ Answering phone and email inquiries from clients using the software about how to use the software. ▪ Receiving reports of system issues, replicating, documenting and submitting to development using established processes and systems.

Design, administration and oversight of web initiatives including: ▪ Overall administration, new design, additions, modifications, maintenance and statistical analysis of company websites www.wihumane.org and www.ozaukeehumane.org. ▪ Oversight, design, administration and support for Convio web-based fundraising software including creation of appeal and event micro sites, original template as well as support for the electronic newsletter, secure group-based web pages and statistical reporting and analysis. ▪ Determining new web-based technology needs and opportunities, including social networking presences on Facebook and YouTube. ▪ Analysis and reporting of all organizational statistics. ▪ Continued involvement with project planning and implementation.

Management of Information Technology involving: ▪ Single source of technical support for more than 100 users at two locations. ▪ Purchase, installation and training of all new hardware and software. ▪ Structure, maintenance and administration of company servers, including daily backups and virus protection. ▪ Responsible for decision making and purchase of all technology for the organization. ▪ Management of all network connections, lines and connectivity. ▪ Supervision of PC Specialist Interns and Web Design Intern. ▪ Maintenance and improvements to the organization’s websites, www.wihumane.org and www.ozaukeehumane.org.▪ Detailed statistical analysis of animal data.Accomplishments ▪ Worked with other team members to improve and reinvent the organization’s website at www.wihumane.org including an updated design, interactive pages, instant processing of payments and donations as well as integration with email fundraising and advocacy projected to triple our online constituents in one year. This project succeeded in increasing online contributions five times in only six months. ▪ Increased online donations and sales from approximately $10,000 in 2004 to $288,578 in 2008. ▪ Oversaw and directed the setup, intake and ongoing use of an emergency companion animal lodging facility during Hurricane Katrina. ▪ Assisted in development, beta testing, conversion, installation and training of a specialized third-party software program to be used in shelters and rescue groups throughout the country. This software will lower all animal organization’s operational costs as well as increase their productivity. It is currently used in more than 1,600 shelters and rescues.

Managed Information Technology involving: ▪ Single source of technical support. ▪ Purchased and installed all new hardware and software. ▪ Maintained and administered company servers, including daily backups. ▪ Setup and maintenance of phone and voice mail system. ▪ Managed daily server and network connections, systems and software. ▪ Coordinated network upgrades. Accomplishments ▪ Coordinated and installed a video conferencing link between our location and our sister companies in Romania to minimize traveling expenses. ▪ Y2K Coordinator for the roll-over into the year 2000. ▪ Planned and implemented upgrades of Internet line and email server. ▪ Created and maintained company website.