Matt Baillargeon Email & Phone Number

Washington, District Of Columbia, United States

• Configured, managed, and supported the Atlassian Cloud ecosystem for 800+ employees.
• Worked with internal teams to build out, modify, and implement Jira/Jira Service Management projects, portals, request types, post functions, workflows, automation, and customization.
• Provided support and troubleshooting for existing Jira projects and Confluence spaces within a timely manner.
• Successfully migrated 30+ jira projects, 200+ confluence spaces, 15+ apps, and 800+ users from Server… Show more
• Successfully migrated 30+ jira projects, 200+ confluence spaces, 15+ apps, and 800+ users from Server to Cloud within 3 months. Show less

Washington, District Of Columbia, United States

• Interact with project managers to create Jira projects, custom workflows, post functions, validators, and reports using JQL queries.
• Responsible for configuring, managing, and enhancing Jira Server and Confluence Server by delivering the latest features and security patches to production and staging environments.
• Create and maintain technical documentation for all Jira and Confluence instances regarding functionality, maintenance, and deployment.

Washington, District Of Columbia, United States

• Provided Tier 3 technical support and assistance to over 4500+ users within the organization via Jira ticketing system, email, and phone.
• Managed user accounts, security groups, and OU's within Active Directory.
• Imaged and deployed employee laptops using Microsoft Intune.
• Installed, configured, maintained and upgraded computer hardware and software within an office environment.

Chelmsford, Massachusetts

• Provided technical support for Biscom's Secure File Transfer product in regards to troubleshooting customer issues, deploying, migrating, and configuring our software in Windows and Ubuntu server environments.
• Deployed production servers using VMware and AWS and was responsible for their upkeep, integrity and reliability.
• Collaborated with product management to test new features, locate and report bugs found in our Secure File Transfer product.
• Assisted in closing deals for… Show more
• Assisted in closing deals for account executives by providing knowledge about our Secure File Transfer enterprise software relating to deployment, configuration, and best server maintenance practices.
• Provided prospects with product demos of the Biscom Secure File Transfer solution. Show less

Plymouth, New Hampshire

• Allocated technical support over the phone and in person to faculty, professors, and students on campus.
• Tasked with going to students dorms to troubleshoot networking problems they were experiencing.
• Documented incoming issues into a ticketing system and provided solutions in a timely manner.
• Worked with a wide array of classroom technologies including: laptops, desktops, printers, scanners, smartboards, and projectors.

Manchester, New Hampshire

• Deployed and configured computer workstations and technologies in classrooms and computer labs across the school district.
• Responsible for setting up network printers, wiping and installing operating systems on workstations, and installing wireless access points.
• Tasked with upgrading out of date desktop hardware and peripherals in classrooms.
• Unpacked and ran inventory on of monitors, desktops, and chromebooks.