Mebin Michael Email & Phone Number

Canada

London, Ontario, Canada

• Work on the production line in a variety of roles (Depositing, Decorating and Packaging) to produce our high-quality cake products.
• The direction of department staff and assignment of duties, training of procedures, processes, and policy
• Planning and organization of operating functions and responsibilities, coordination of tasks, priorities, and responsibilities
• Effectively communicating with other departments to ensure we achieve organizational results.
• Various team lead and operating functions as we relate to the effective operation of the department.
• Working with operating and manufacturing equipment, making adjustments and troubleshooting

India

• Led and managed cross-functional teams across global markets to execute sales projects in alignment with organizational objectives; realized a 20% improvement in sales efficiency.
• Orchestrated a pilot project by deploying and seamlessly integrating the Magento tool within the team, resulting in a 40% decrease in checkout process time and a 15% increase in online sales.
• Analyzed customer feedback and market trends to drive successful product positioning, yielding a 15% sales increase and a $100,000 revenue surge.
• Championed the integration of sales efforts with marketing and product development teams to drive alignment with business objectives and delivered a 5% growth in market share.
• Formulated an email communication strategy focused on non-responsive clients enhancing client engagement by 29%.
• Express new ways for market expansion in Australia and New Zealand and also conduct growth and profitability analysis in 2 countries.

India

• Directed resolution of technical issues on commercial printers, engaging with engineers and developers to analyze root causes; streamlined process improvement methodologies, leading to 20% faster issue resolution times.
• Provide expert-level technical assistance to customers, diagnosing and resolving complex hardware and software issues for HP products and solutions, thus ensuring the passive customers become promoters and hence.
• Share in-depth product knowledge and best practices with junior support engineers, providing mentorship and training to enhance the team's technical expertise and customer service skills.
• Identify recurring technical challenges and contribute to enhancing support processes and documentation, helping streamline troubleshooting and a 10% increase in customer satisfaction ratings.
• Coached and managed a 5-member team to keep a record of all the issues related to both newly released and existing products.

India

• Develop and maintain relationships with clients, partners, and other stakeholders, and work to establish new relationships that can drive business growth.
• Work with the sales and marketing teams to develop and execute strategies that drive revenue growth, including creating sales presentations and proposals and participating in sales meetings.
• Work with the product development team to provide insights into customer needs and feedback and help develop new products and services that meet those needs.
• Provide regular reporting on business development activities and results and analyze data to identify opportunities for improvement.
• Conducted extensive research and analysis to identify business development opportunities while reporting to the Head of Marketing.

Supply Chain Management

Postgraduate Degree, Project Management

Bachelor Of Technology - Btech, Electrical And Electronics Engineering