Melissa Brown

Melissa Brown Email and Phone Number

Associate @ IMG Academy
Bradenton, FL, US
Melissa Brown's Location
Bradenton, Florida, United States, United States
Melissa Brown's Contact Details

Melissa Brown personal email

n/a

Melissa Brown phone numbers

About Melissa Brown

Experienced customer advocate/leader experienced in travel industry, apparel/wholesale manufacturing and call center. Focus on retention, profitability, high customer satisfaction and employee engagement. Expert supplier & vendor relations. Pressure tested, customer approved!

Melissa Brown's Current Company Details
IMG Academy

Img Academy

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Associate
Bradenton, FL, US
Melissa Brown Work Experience Details
  • Img Academy
    Associate
    Img Academy
    Bradenton, Fl, Us
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  • Img Academy
    Associate
    Img Academy Nov 2021 - Present
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  • Biotelemetry Healthcare, Formerly Cardionet/Mednet
    Manager, Patient Services
    Biotelemetry Healthcare, Formerly Cardionet/Mednet Jan 2018 - Feb 2019
    Malvern, Pa
    BioTelemetry, Inc. (NASDAQ:BEAT), the world’s leading wireless medical technology company, is focused on the delivery of health information for healthcare providers to monitor and diagnose patients accurately and cost-effectively.
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  • 1&1 Internet, Inc.
    Head Of Customer Experience U.S. & Canada
    1&1 Internet, Inc. Oct 2016 - Nov 2017
    Chesterbrook, Pa
    1&1 Internet, is a well-recognized leader amongst global domain name registrars and web hosting providers, that offers a complete range of feature-rich web services for every need, skill level, and budget. All of our products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows us to hold one of the leading positions on the market. It is my pleasure to Head the Customer Experience team here and ensure that our customer remains our #1 focus!
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  • Apple Vacations
    Senior Manager Customer Care
    Apple Vacations Oct 2007 - Feb 2015
    As the Senior Manager of Customer Care for Apple Vacations, I acted as our customers #1 advocate. In this respect I negotiated daily with multiple suppliers; hotels, airlines, destination management companies, excursion providers, etc., on our valued travel agents and direct consumers behalf. Concentration on customer relationships with a goal to resolve any issues Apple Vacations guests may have experienced while on their trip. Fair resolutions and close working relationships with internal departments (Reservations, Scheduled Air, Operations, Finance, Legal, etc.) were instrumental in achieving a very high customer retention rate. Issues were handled professionally, fairly and amicably, to ensure that Apple Vacations remains their number one choice of tour provider going forward!
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  • Jones Apparel Group
    Corporate Customer Relations Manager
    Jones Apparel Group 2002 - 2007
    I was hired at JAG for this newly created position to proactively reduce corporate chargeback’s incurred as a result of not meeting key customer compliance guidelines. I worked closely as the sole liaison to, and developed solid relationships with these top customers (Federated, JCP, Kohl’s, JCP, Sears, etc.) and saved JAG millions of budgeted dollars by implementing KPI's and working internally across all of the divisions (Gloria Vanderbilt, Nine West, Anne Klein, Nine & CO. i.e.i., etc.) to resolve compliance issues.

Melissa Brown Skills

Business Development Customer Service Hospitality Hotels Key Account Management Key Performance Indicators Key Account Development Leadership Microsoft Office Negotiation Social Networking Powerpoint Problem Solving Strategic Planning Transportation Tourism Travel Management Training Travel Sap Committed To Customer Satisfaction Consumer Behaviour Customer Experience Logistics Manufacturing Retail Vendor Relationships Chargebacks Supplier Relations Sales Management Customer Satisfaction Supplier Development Vacation Cruises Tour Operators Hotel Booking Incentives Online Travel Management Budgets Leisure Hotel Management Hospitality Industry

Melissa Brown Education Details

Frequently Asked Questions about Melissa Brown

What company does Melissa Brown work for?

Melissa Brown works for Img Academy

What is Melissa Brown's role at the current company?

Melissa Brown's current role is Associate.

What is Melissa Brown's email address?

Melissa Brown's email address is mb****@****tex.com

What is Melissa Brown's direct phone number?

Melissa Brown's direct phone number is +161058*****

What schools did Melissa Brown attend?

Melissa Brown attended Penn State University, Virginia Intermont College.

What are some of Melissa Brown's interests?

Melissa Brown has interest in Health.

What skills is Melissa Brown known for?

Melissa Brown has skills like Business Development, Customer Service, Hospitality, Hotels, Key Account Management, Key Performance Indicators, Key Account Development, Leadership, Microsoft Office, Negotiation, Social Networking, Powerpoint.

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