M. Ebru Demir Email & Phone Number

California, United States

-Working with different clients in the USA and Europe across various domains. (HR, Mortgage, AMC services) -Managed the refactoring process of the most frequently used process by users, resulting in a significant reduction in their workload.-Validating requirements with all stakeholders through walkthroughs and sign-off calls.-Proposing new initiatives to enhance the process.-Conducting training sessions for client business analysts -Implementing external integration APIs. -Creating new design wireframes for proposed features.-Working closely with the client for gathering requirements and prioritization based on needs. -Identifying the requirements, documenting, status updates, and flow of information for enhancements. -Advising clients on suitable actions, new features, and enhancements.-Creating and updating Business Requirement Documents regarding the change requests.

Istanbul, Turkey

•Working for Anadolu Group's Project and Change Management Office•Creating solutions for the systematical defects.•Testing development tasks and defects after deployments on UAT and PREP platforms.•Gathering requirements from the business team.•Analysing requirements by evaluating existing database.•Writing queries to provide business unit's reporting needs •Creating analysis documents for developer team.•Regression test before monthly releases

Istanbul, Turkey

-Detecting systematical errors and bugs within the system and testing UAT and LIVE platforms after deployment.-Gathering user requirements-Examining existing system-Working with the product owner and development team to maintain improvements such as workflow efficiencies, reduction of systematical errors. -Creating user stories of epics within the Atlassian/Jira. -Tracking and reporting on test activities, results, defects and overall status. -Escalating of test issues to leadership and appropriate stakeholders. -Estimating total effort of the user stories-Analyzing the users requirements -Evaluating system functionality and business process for detecting any disruption in the workflow or identifying changes needed to meet new developments.

Istanbul, Turkey

Analysis of the previous rate of damage of the corporate companies who wants to insure their employees. I was responsible to assist risk specialist about reaching the data of rate of damage from the other insurance companies and creating meaningful output for accurate pricing.

Istanbul, Turkey

Understanding the dynamics of a complex institute. Being participate in different departments and recognize their mode of operation. The departments I worked in; Accounting, Corporate Communication, Quotation of Health Treatments, Human Resources.