Strategic partner and trusted advisor to the C-suite to support business strategy and overall growth & development of the organization influencing the executive leadership style, recruiting a higher-skilled leadership team, and driving a focus on leadership development—to achieve one of the company’s highest-performing teams, with 80+% manager favorability scores.Turned around a must-hire mentality to drive organizational scale, influencing senior director and director levels on topics of strategy and partnering, and evaluating roles and responsibilities to ensure organizational effectiveness.An important stakeholder in scaling emerging geos from 100 to 500+ global employees, partnering with internal stakeholders, to drive healthy growth globally.Elevated customer support leadership capabilities, introduced more rigor into decision-making, and increased manager training and development.Led a strategic shift in thinking across the leadership team—related to performance management, by guiding organizational transitions and changes.

Led 3 successful international acquisitions by partnering with internal stakeholders and unlocking maximum productivity within the people operations team.Revamped Vendor Management, by renegotiating contracts, and establishing regular communication cadence which led to 10% cost savings Lead continuous process improvement initiatives to elevate the employee experience and drive operational excellence• Responsible for delivery of the operating model and processes related to the employee lifecycle including Onboarding, Offboarding, Compliance, Immigration, Contingent Workforce Management, and People Support model• Drive process design and implementation of technology-enabled processes that drive efficiency for the People team• Take initiative to always ask and answer the question, “how can we do better?” to identify, create, and deliver guidance and programs that elevate the company while continually driving the mentality of “raising the bar”• Collaborate cross-functionally both, within the people team and across other organizations to align goals, projects and ensure connected processes• Manage a team direct reports in operational areas. Lead and develop employees into a highly effective team by setting clear performance objectives and goals regular and honest feedback, and individualized development plans.• Understand priorities related to the people team strategy, and build the operational roadmap; establish milestones, create project plans, and communicate updates to related stakeholders

Develop appropriate HR and administrative policies and programs to support a growing, entrepreneurial and fast-paced businessLead the HR Operations function (compensation, benefits, compliance, immigration, and onboarding, offboarding) with a true passion giving amazing customer service to our Dialpad employeesManage all aspects of employee onboarding with a very strong focus of employee experienceEnsure legal compliance is continually being met and drive resolution for complex employee issuesManage employee leave, both parental & medical, with a focus on excellent communication and serviceContinually assess the competitiveness and equity of company programs and practices across our all offices and against relevant companies, industries, regions, and markets

Led as the Chief HR Officer (CHRO) for the organization, providing strategic leadership and mentorship to Co- CEOs, recruitment (for offer negotiations), and business leaders. Drove a proactive approach to address several performance management issues in the organization, developing and mentoring leaders on how to conduct difficult conversations.Turned around a must-hire mentality to drive organizational scale, influencing senior director and director levels on topics of strategy and partnering, and evaluating roles and responsibilities to ensure organizational effectiveness.

Provides employee relations consultation and problem-solving resolutions to management and employees that include counseling, performance plan management, coaching, benefits, ACA, FMLA and ADA compliance for roughly 300 employees across Texas.• Ensures timely and confidential handling of employee relations issues and problems, guide and counsel management through employee’s performance plan process• Maintains all personnel files, inputs all new-hire and payroll data for bi-weekly payroll• Maintains compliance with all government regulatory agenciesManages HR related projects, management training, and other assignments to meet business goals

Accountable for full cycle HR function and ensuring positive employee experience from “Hello” to “Goodbye” across multiple sites. • Department lead for open enrollment, leave administration (FMLA,ADAAA,LOA, Reasonable Accommodations) and career development across multiple sites • Managed and conducted onboarding for all new hires • Advised and partnered with management on implementing policy, procedures and company initiatives• Created and managed engagement program for offices in US & Ireland• Successfully maintained an “open door” policy for employee to openly communicate with the HR team

Managed HR function and the day to day operations of multiple business lines. • Implemented new policies to improve productivity - Existing invoicing system shortcoming prevented late payments from being tracked and collected. Designed a new account based filing architecture that allowed customer invoices and account status to be easily tracked.• Oversaw onboarding and off boarding process for all employees.• Created and maintained book-keeping processes including accounts receivable/payable and payroll.• Managed facilities and daily operations within all departments

Managed multiple executive’s clerical duties and created and implemented a program to improve employee/company relations. • Implemented training course for new recruits — streamlining the orientation process and speeding up profitability• Improved employee morale by implementing and leading a new “Social Committee”. This committee executed departmental events, team building, and other enrichment programs. • Managed calendar for 5 Vice Presidents across IBM.• Managed Executive travel arrangements.• Built presentations, coordinated, and liaised for executive remote meetings.