Michelle Hall Email & Phone Number

Bristol, England, Gb

Bristol, United Kingdom

Global

Bristol, United Kingdom

Specialist in working with businesses to help lower costs, save time and streamline the process of booking their international travel.Responsible for winning new business and providing clients with highly competitive fares for travel overseas and within the UK.Working with Corporate Traveller means you will experience unrivalled choice, flexibility and convenience with access to the widest range of airfares including low cost carriers and all booked by an expert. As a client of… Show more Specialist in working with businesses to help lower costs, save time and streamline the process of booking their international travel.Responsible for winning new business and providing clients with highly competitive fares for travel overseas and within the UK.Working with Corporate Traveller means you will experience unrivalled choice, flexibility and convenience with access to the widest range of airfares including low cost carriers and all booked by an expert. As a client of Corporate Traveller you also have access to fares which simply cannot be found online.For your business this means you’ll receive value and efficiency without compromising on quality and whether you’re the traveller, the travel booker or you balance the travel budget, you’ll reap the rewards of having an expert on board. Show less

Bristol

• Managed both the Reservations Coordinator and Account Support teams.• Managed the sales of 25 Bristol apartments, both via Traditional Serviced and Assured Short Term Tenancy (AST) methods.• Responsible for ensuring that all pre-arrival information is gathered, pre-arrival guest calls are conducted and communication between the company, booker and guest is free flowing.• Updated and added to the Reservation Training manual to include sections on a newly launched Customer… Show more • Managed both the Reservations Coordinator and Account Support teams.• Managed the sales of 25 Bristol apartments, both via Traditional Serviced and Assured Short Term Tenancy (AST) methods.• Responsible for ensuring that all pre-arrival information is gathered, pre-arrival guest calls are conducted and communication between the company, booker and guest is free flowing.• Updated and added to the Reservation Training manual to include sections on a newly launched Customer Relationship Management System (Sugar). Show less

Bristol, United Kingdom

• Recruited and trained the team from the store opening.• Consistently achieved Customer Service Mystery Shopping scores above both Pandora's and T&E Ferris (Franchise Holder) targets• Achieved and exceeded all monetary targets set by both Pandora and the T&E franchise.• Performed no.1 within T&E Ferris for performance against target for 2 years running.• Performed no.1 within T&E Ferris for increase on previous year (L4L) performance in first and second year of like for like… Show more • Recruited and trained the team from the store opening.• Consistently achieved Customer Service Mystery Shopping scores above both Pandora's and T&E Ferris (Franchise Holder) targets• Achieved and exceeded all monetary targets set by both Pandora and the T&E franchise.• Performed no.1 within T&E Ferris for performance against target for 2 years running.• Performed no.1 within T&E Ferris for increase on previous year (L4L) performance in first and second year of like for like sales.• Created specialised training programmes in Customer Service, Sales and Product Knowledge. Show less

Bristol, United Kingdom

Henley’s was a wholesaler and retailer specialising in casual wear for men and women.• Increased store sales performance by 20% in 12 months.• Reduced Stock Loss within the store from 6% down to 0.2% within 6 months.• Increased Customer Service Mystery Shopping scores from an average of 50% to consistently achieving above 90% within 6 months.• Introduced and followed a Performance Management programme to monitor and develop the team.

Various

Various roles over the 10 years that I was with the company, I began as a Concession Manager and was the Manager of the flag ship store for the South & West when the company ceased to trade. Faith Footwear was a leading retailer in high street footwear and accessory fashion.• Awarded several promotions and extra opportunities due to performance and achievements.• Roles held in addition to store roles include Training Manager and Team leader for the Store Opening… Show more Various roles over the 10 years that I was with the company, I began as a Concession Manager and was the Manager of the flag ship store for the South & West when the company ceased to trade. Faith Footwear was a leading retailer in high street footwear and accessory fashion.• Awarded several promotions and extra opportunities due to performance and achievements.• Roles held in addition to store roles include Training Manager and Team leader for the Store Opening Team• Consistently exceeded monetary and KPI targets throughout all positions held.• Achieved Customer Service Mystery Shopping results of above 90% throughout all positions held.• Achieved position of Training Manager whilst holding the following positions: Flagship Store Manager Cribbs Causeway, Town Manager Gloucester, Concession Manager Bristol Debenhams.• Created the ‘Model Store’ programme for all concessions. The aim of this project was to create a set standard for merchandising and set of procedures for operational tasks across the three brands that Faith sold within as a concession. The process involved, visiting all the different styles and Brands of store, evaluation performance and productivity using current methods, liaising with Brand Managers to ensure new procedures met with the Brand expectations and finally creating a new process guide that took all of the positives from the investigation to one set standard that all Brands could implement. The conclusion of the project involved hosting a company wide conference to launch and present the ‘Model Store’ concept to all Concession Managers, Department Heads and Brand Representatives. The project lasted from 2001 – 2002 and I oversaw the updates in both 2003 and 2004.• Lead the annual update and presentation of the Branch Model Store conference from 2006 – 2010. Show less