Michelle Hall Email & Phone Number

Bristol, England, GB

Bristol, United Kingdom

Global

Bristol, United Kingdom

Specialist in working with businesses to help lower costs, save time and streamline the process of booking their international travel.Responsible for winning new business and providing clients with highly competitive fares for travel overseas and within the UK.Working with Corporate Traveller means you will experience unrivalled choice, flexibility and.

Bristol

• Managed both the Reservations Coordinator and Account Support teams.
• Managed the sales of 25 Bristol apartments, both via Traditional Serviced and Assured Short Term Tenancy (AST) methods.
• Responsible for ensuring that all pre-arrival information is gathered, pre-arrival guest calls are conducted and communication between the company, booker and guest is free flowing.
• Updated and added to the Reservation Training manual to include sections on a newly launched Customer… Show more
• Updated and added to the Reservation Training manual to include sections on a newly launched Customer Relationship Management System (Sugar). Show less

Bristol, United Kingdom

• Recruited and trained the team from the store opening.
• Consistently achieved Customer Service Mystery Shopping scores above both Pandora's and T&E Ferris (Franchise Holder) targets
• Achieved and exceeded all monetary targets set by both Pandora and the T&E franchise.
• Performed no.1 within T&E Ferris for performance against target for 2 years running.
• Performed no.1 within T&E Ferris for increase on previous year (L4L) performance in first and second year of like for like… Show more
• Performed no.1 within T&E Ferris for increase on previous year (L4L) performance in first and second year of like for like sales.

Bristol, United Kingdom

• Henley’s was a wholesaler and retailer specialising in casual wear for men and women.
• Increased store sales performance by 20% in 12 months.
• Reduced Stock Loss within the store from 6% down to 0.2% within 6 months.
• Increased Customer Service Mystery Shopping scores from an average of 50% to consistently achieving above 90% within 6 months.
• Introduced and followed a Performance Management programme to monitor and develop the team.

Various

• Various roles over the 10 years that I was with the company, I began as a Concession Manager and was the Manager of the flag ship store for the South & West when the company ceased to trade. Faith Footwear was a.
• Awarded several promotions and extra opportunities due to performance and achievements.
• Roles held in addition to store roles include Training Manager and Team leader for the Store Opening… Show more Various roles over the 10 years that I was with the company, I began as a Concession Manager and was the.
• Roles held in addition to store roles include Training Manager and Team leader for the Store Opening Team
• Consistently exceeded monetary and KPI targets throughout all positions held.
• Achieved Customer Service Mystery Shopping results of above 90% throughout all positions held.