- Manage operations and budgets across a portfolio of 8 Chelsea and Hudson Yards Assets totaling 380,000+ sq ft of co-working space.- Drive teams toward established goals in member retention, Net Promoter Scores, and overall member satisfaction.- Review NPS and member satisfaction results regularly and implement strategy to improve KPIs.- Communicate and drive the success of business updates, process changes, company initiatives, and goals to Community Teams.- Engage with Landlords in conjunction with the Asset Director and Real Estate to handle any building-related escalations.- Manage Opex and Ancillary Revenue in partnership with the Building Operations team. - Oversee and lead teams to execute on objectives reach individual, business & member goals.- Support 12 direct reports in the creation of a development plan, through ongoing tailored coaching and by meeting with them weekly in a one-on-one setting to deliver feedback.- Track performance of direct reports regularly and conduct performance management reviews in sync with WeWork’s People Calendar.- Provide input to and set monthly, quarterly, and yearly budgets.- Review monthly building budget and results comprehensively for optimization.

- Oversee building operations for 8 floors in a 2500+ capacity member space.- Onsite Account Manager including key Enterprise accounts.- Partner with our Cleaning vendor to manage a team of service and cleaning associates.- Manage all vendor relationships including Facilities, Capital Projects, and Landlord escalations.- Organize and manage internal and external office moves.- Manage internal member communications.- Conduct experience tours for potential new members.- Organize and engage members at Hospitality Events.- Specialize in member experience including check-ins to establish growth opportunities within WeWork.- Support Community Manager in surveying member feedback through the Medallia platform.- Support Community Manager in monthly Opex reviews and building updates.- Partner with Sales to deliver tours and identify candidates for upgrades and expansion.- Expert knowledge of internal WeWork systems such as Looker, PowerBI, Spacestation, and Service Cloud.- Mentor and support department Community Leads and Associates through growth plans.

Handmade Artisan Soaps and Luxury Bath Products

- Hire, train, and supervise front desk staff in front desk duties, POS systems, locker management systems, and retail sales.- Create and implement systems to streamline billing and increase revenue.- Negotiate terms for equipment lease and purchase.- Supervise equipment and facility maintenance schedule.- Create and evaluate Group Fitness programs including workshops, small group training, and special events.- Manage inventory and make retail purchases for Pro Shop and Gift Shop.- Manage and organize department events including Annual Party, special fitness outings and races.- Evaluate current class instructors and independent personal trainers, maintain a personnel file and monitor the status of certifications.- Create marketing campaigns to promote department programs and events - Process instructor and personal trainer invoices for payment.

- Checking in and scheduling Yale Club members for fitness facility usage and squash court rental.

- Turn over Purchase Orders quickly and efficiently- Create department instructional guides for companywide use- Negotiate lowest prices for apparel, equipment and supplies.- Streamline Guest Services responsibilities.

- Registering participants in various programs including swim, youth sports, cultural arts, and culinary arts. - Creating and issuing Keyscan cards for facility access and troubleshooting any front line level technical issues. - Process refunds, credits, and other programing requests using the iMis15 Membership System.

My daily activities consisted of analyzing current year, prior year and international tax returns for accuracy and proper completion through coding and editing, as well as preparing and reviewing tax payer correspondence.

My primary duties as an Account Representative included registering students for the 50+ sports camps at the university, set up, facility maintenance, trouble shooting for camp check in/check out, housing assignments, and general customer service.

As a Student Associate at the Jackson School of Geosciences (June 2004-January 2008) my responsibilities included updating and maintaining Royalty Databases, organizing advisory council and alumni meetings, and assistance in other community relations events such as luncheons and graduation festivities.As a Student Assistant with the Longhorn Foundation (August 2007-January 2008) I was primarily responsible for fulfilling member service requests including ticketing for Foundation events and Texas Athletics ticketing. I also assisted in game day club events and the preparation thereof.

As an Intern for Dr. Susan Blackwood I developed databases and documents for potential event and program sponsors, prepared sponsorship contracts, and participated in strategic planning, organized data and information to create a more functional work environment, and participated in meetings for events and community development programs.Projects I completed included creation of a budget for a six sport youth program to be implemented in San Antonio Independent School District elementary and middle schools and assistance in coordinating of "The San Antonio Sports Foundation Streetball Slam, fueled by Tesoro" and "For the Love of Kids N Harley's" fundraising event.