Mechelle Wright Email & Phone Number

Los Angeles, California, United States

Bottega Louie, one of the nation's leading restaurants and patisseries.is seeking a Guest Services Associate, which can typically be the guest’s first interaction with the Bottega Louie brand. We need to make sure it is consistently a positive one. You are responsible for ensuring we provide the highest level of guest service and that our standards are met and maintained at all times. With a combination of a passion for the job and the right communication with other departments, you have the ability and empowerment to make the guest’s experience more than memorable. Engage each guest as a unique individual and listen attentively to their requests Answer the telephone in a timely and professional manner Anticipate and address guest’s service needsListen to guest’s complaints or concerns and resolve their issue in a timely manner Performs any additional tasks which are assigned by management Cash management/ Cash handlingGuest Experience must exceed expectationsField all incoming calls and emailsMust handle financial transactions, process order transactions, and complaint resolution Provide support to the Commissary and Restaurant Operations