Mechelle Davidson, Pmp, Cssbb, Csm Email & Phone Number

Sachse, Tx, Us

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

6555 Sierra Drive

• Manage large cross-functional projects and programs using waterfall methodology, engaging technical resources and business stakeholders • Coach and guide scrum teams as Scrum Master, implementing functionality from multiple agile teams• Partner with product owners to ensure they understand and can prioritize their backlog, a list of requirements structured in a format called a “user story”• Collaborate with team members to adequately document user stories and obtain usable acceptance criteria from business stakeholders• Shepherd development team through difficult or unknown situations, removing obstacles to their success when necessary• Communicate frequently with team members, product owners, stakeholders, and executive sponsors to ensure an atmosphere of transparency• Maintain and report on project financials, updating contracts and statements of work when necessary• Facilitate regular lessons-learned sessions in the form of team retrospectives, implementing ideas and experiments gathered from team members during these meetings• Schedule and lead regular meetings with other Scrum Masters to share best-practices and discuss projects in flight

Performance Excellence Organization (PEO) • Created process workflows for the product delivery team’s integration between the agile development team and the business stakeholders to enable successful product launches• Led a team of project managers, project coordinators, and business analysts for the TXU Energy and Vistra Energy business (non-technical) initiatives • Developed and implemented a training program for the team, providing professional development opportunities for PEO and other teams within TXU Energy• Defined processes to standardize project implementation and control of project artifacts• Monitored, measured, and improved team performance for initiatives including the analyst program (2-year college recruiting program) and the seasonal bill initiative• Led process improvement initiatives with multiple business teams using Lean tools

• Established three call centers as TXU Energy insourced their customer-service teams, leading a team of twelve consultants• Created training programs, defined processes, and managed the training development and delivery for a program to implement TXU Energy’s new SAP billing system• Monitored and evaluated the performance of call center trainees, developing a performance-tracking system that enabled me to provide hiring recommendations for permanent placement to human resources• Certified all outsourced contact center trainers using a certification program that I developed

- Managed Corporate and Call Center Training Team (Approximately 8 trainers)- Led and Participated in Projects for Incoming and Incumbent Clients- Created Training Programs for Various Utility Clients in Various States on Various Software Platforms (SAP, SCT Banner, ABP3000, Peace Energy)- Worked Closely with Clients to Define and Improve Processes to Gain Efficiencies- Created Reports for Multiple Clients Based on Their Needs within the Organization- Produced Training Videos and eLearning Courses- Completed RFPs from Prospective Clients and Participated in Demo Meetings

- Developed Training Curricula for Multiple Utility Clients- Performed Train-the-Trainer Activities with Client-Trainers at Client Sites- Developed reporting for client sites with detailed training and quality metrics- Participated in Various Client Projects- Partnered with Clients to Define Training/Quality Needs- Created New Hire Training Program for Dallas Call Center- Organized and Facilitated "Interaction Management" (from Development Dimensions, International - DDI) Program with Call Center Supervisors and Managers

Alliance Data Systems (September 1999 - June 2000)- Boarded New Utility Clients- Developed Courseware for New Hire Training Classes- Facilitated Training In Various Client Sites- Partnered with Existing Training Department to Define Long- Term Goals/Plan/MissionAtmos Energy (November 1997 - August 1999)- Facilitated Microsoft Office Courses- Created Documentation for New Software Systems for Call Center and Field Service Technicians- Traveled to Work Sites Across the Southeast to Deliver Training to Call Center Agents, Supervisors, Managers, and Field Service Technicians- Provided Train-the-Trainer for Various Sites

- Coordinated Training for Offices Throughout North America- Developed Technical Training- Created Training Program for Administrative Professionals- Facilitated Soft Skills and Technical Training Throughout North America

- Coordinated Technical Training Programs Throughout North America- Facilitated Soft Skills Training- Participated in Various Training Projects

Associate Of Arts And Sciences - Aas

North Lake Campus

Business Administration And Management, General