Mechelle Davidson, Pmp, Cssbb, Csm Email & Phone Number

Sachse, TX, US

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

6555 Sierra Drive

• Manage large cross-functional projects and programs using waterfall methodology, engaging technical resources and business stakeholders
• Coach and guide scrum teams as Scrum Master, implementing functionality from multiple agile teams
• Partner with product owners to ensure they understand and can prioritize their backlog, a list of requirements structured in a format called a “user story”
• Collaborate with team members to adequately document user stories and obtain usable acceptance criteria from business stakeholders
• Shepherd development team through difficult or unknown situations, removing obstacles to their success when necessary
• Communicate frequently with team members, product owners, stakeholders, and executive sponsors to ensure an atmosphere of transparency

• Performance Excellence Organization (PEO)
• Created process workflows for the product delivery team’s integration between the agile development team and the business stakeholders to enable successful product launches
• Led a team of project managers, project coordinators, and business analysts for the TXU Energy and Vistra Energy business (non-technical) initiatives
• Developed and implemented a training program for the team, providing professional development opportunities for PEO and other teams within TXU Energy
• Defined processes to standardize project implementation and control of project artifacts
• Monitored, measured, and improved team performance for initiatives including the analyst program (2-year college recruiting program) and the seasonal bill initiative

• Established three call centers as TXU Energy insourced their customer-service teams, leading a team of twelve consultants
• Created training programs, defined processes, and managed the training development and delivery for a program to implement TXU Energy’s new SAP billing system
• Monitored and evaluated the performance of call center trainees, developing a performance-tracking system that enabled me to provide hiring recommendations for permanent placement to human resources
• Certified all outsourced contact center trainers using a certification program that I developed

- Managed Corporate and Call Center Training Team (Approximately 8 trainers)- Led and Participated in Projects for Incoming and Incumbent Clients- Created Training Programs for Various Utility Clients in Various States on Various Software Platforms (SAP, SCT Banner, ABP3000, Peace Energy)- Worked Closely with Clients to Define and Improve Processes to Gain.

- Developed Training Curricula for Multiple Utility Clients- Performed Train-the-Trainer Activities with Client-Trainers at Client Sites- Developed reporting for client sites with detailed training and quality metrics- Participated in Various Client Projects- Partnered with Clients to Define Training/Quality Needs- Created New Hire Training Program for.

Alliance Data Systems (September 1999 - June 2000)- Boarded New Utility Clients- Developed Courseware for New Hire Training Classes- Facilitated Training In Various Client Sites- Partnered with Existing Training Department to Define Long- Term Goals/Plan/MissionAtmos Energy (November 1997 - August 1999)- Facilitated Microsoft Office Courses- Created.

- Coordinated Training for Offices Throughout North America- Developed Technical Training- Created Training Program for Administrative Professionals- Facilitated Soft Skills and Technical Training Throughout North America

- Coordinated Technical Training Programs Throughout North America- Facilitated Soft Skills Training- Participated in Various Training Projects

Associate Of Arts And Sciences - Aas

North Lake Campus

Business Administration And Management, General