Mike Eckel Email and Phone Number
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With 15+ years of experience, I have transformed businesses from $0 to >$100M in revenue in under 3 years, secured $250k in start-up capital, and led teams to achieve a 30% decrease in response time. In just 18 months, I turned a pre-revenue company into a $3.5M ARR powerhouse, resulting in a 300% boost in output and $2M in revenue. I am also an avid golf and Peloton enthusiast, and love to travel.
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Director Customer Service OperationsInflammatix, Inc.Columbus, Oh, Us -
PrincipalMre Associates Jan 2024 - PresentMRE Associates is a consulting firm, providing strategic planning services for growing enterprises.
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Co-Founder / CooMatter-Solutions Sep 2022 - PresentColumbus, Oh, UsMatter is a technology platform that creates access to behavioral & mental health services for ALL of your patients, regardless of their physical location. Embedded directly within your existing EMR infrastructure, Matter is the engine that offers a turn-key solution to incorporate behavioral & mental health services.Improved mental health services for rural health systems by overseeing the development of a scalable software platform with a team of engineers.Defined company’s engineering roadmap and priorities.Drove company's fundraising efforts, securing $250k in start-up capital from investors.Developed and implemented customer acquisition plan, securing first two clients before product launch. -
Member Of The Board Of AdvisorsUniversity Of California, Irvine Division Of Continuing Education Jan 2021 - Nov 2024Irvine, California, UsAdvisory Board Member - University of California, Irvine Z School Customer Experience Program -
Senior Director - Customer ExperienceLucid Lane Inc. Jun 2022 - Sep 2022Los Altos, Ca, Us -
Director - Home Service OperationsOutset Medical, Inc. Nov 2021 - Jun 2022San Jose, California, Us -
Director Customer ExperienceOutset Medical, Inc. Aug 2019 - Nov 2021San Jose, California, UsTransformed business from $0 to >$100M in revenue in under 3 years, resulting in a $2.5B IPO and positioning the company for sustained success.Built from the ground up a full-scale support organization, including both phone based support and field based support for a rapidly growing and scaling medical device company.Collaborated with US Department of Health and Human Services to deploy Outset technology for COVID and disaster relief, driving $15M in revenue.Designed, developed, and implemented full operating model for Home Dialysis program leveraging Outset technology.Led development efforts for Electronic Medical Records integration, Clinic/Patient communication portal, and other innovative software platforms.Streamlined support for customers and field teams through a single resource, leading to a 30% decrease in response time.Led real estate acquisition strategy for satellite office space in multiple locations throughout the continental United States -
CooShare Dec 2017 - Aug 2019Columbus, Ohio, UsSHARE is a new mobility platform that enables organizations to schedule rides in advance the trips people take the most can be completed by a transportation provider safely and more efficiently. We build dynamic routes that connect riders going the same way at the same time. Providers can achieve savings of 20-30% from their typical cost structure when using the SHARE platform.Transformed pre-revenue and pre-product company into a $3.5M ARR powerhouse within 18 months, establishing a strong foundation for future success.Architected and built team to create software platform with mobile apps (iOS and Android) and web-based dispatch console.Spearheaded expansion from 4 to 100+ employees in first year, leading to 300% boost in output and $2M in revenue.Streamlined operations by building a top-performing team and implementing tools to support both a transportation and software organization.Collaborated with venture partners to secure $2M in funding, resulting in 75% increase in business operations and $500K in new sales. -
Regional Director - ColumbusPink Ribbon Girls May 2016 - Nov 2017Clayton, Ohio, UsLed the successful expansion of a non-profit organization into new markets, resulting in a 50% increase in reach and impact on the community.Championed a coalition of healthcare institutions and community influencers to assist those affected by cancer, serving 1000+ people.Implemented a financial strategy that led to long-term sustainability and a 20% reduction in expenses for the organization.Implemented efficient operational strategies, resulting in a 25% increase in productivity and positioning the organization for future growth. -
Manager, Planning, Sourcing And DevelopmentAtrium Buying Corporation Sep 2010 - Apr 2016Johnstown, Ohio, UsStreamlined sourcing and development processes for customers as large as $500M+, resulting in increased efficiency and cost savingsLed cross-functional team in sourcing from new vendors in mainland China, Hong Kong, Pakistan, and India, resulting in a 30% cost savings.Collaborated with cross-functional teams to create realistic timelines for 12 new product launches, resulting in a >99% on-time delivery rate and increased revenue by >20%. -
Director - Planning And AllocationSunrise Fashion Brands Jan 2010 - Aug 2010Columbus, Oh, UsBuilt an ERP system to bridge the gap between our customers and our vendor partners.Leveraged data to create a means of collaboration for supply chain and customer partners where all parties could have visibility across the full product lifecycle.Achieved over $1M in annual cost savings through various self-directed initiatives. -
Director, Inventory Planning, MarketingDr. Mojoe, Llc May 2008 - Jan 2010Led company initiatives in inventory management and marketing across a multi-state retail chain. Built a system of reporting to lend visibility to sales trends.Created a customer loyalty engine that drove +25% incremental sales volume by increasing repeat purchasing behavior in year one.
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Strategic Planning Analyst, Store PlannerThe Limited Stores - Limited Brands Feb 2006 - May 2008Columbus, Oh, UsLed strategic initiative to clear excess inventory via outlet sales. Managed clearance pricing models for national retail chain.Designed, built and managed system of reporting to ensure executive team had visibility to sales and inventory trends. Partnered with Limited Brands Center to facilitate the sale of Express and Limited Stores to outside capital partners
Mike Eckel Skills
Mike Eckel Education Details
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Wilbur O. And Ann Powers College Of Business At Clemson UniversityStrategic Communications
Frequently Asked Questions about Mike Eckel
What company does Mike Eckel work for?
Mike Eckel works for Inflammatix, Inc.
What is Mike Eckel's role at the current company?
Mike Eckel's current role is Director Customer Service Operations.
What is Mike Eckel's email address?
Mike Eckel's email address is me****@****cal.com
What schools did Mike Eckel attend?
Mike Eckel attended Wilbur O. And Ann Powers College Of Business At Clemson University.
What are some of Mike Eckel's interests?
Mike Eckel has interest in Civil Rights And Social Action.
What skills is Mike Eckel known for?
Mike Eckel has skills like Retail, Cross Functional Team Leadership, Analysis, Budgets, Marketing, Strategy, Sales, Human Resources, Strategic Planning, Merchandising, Analytics, Inventory Control.
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