- Overview and actively work on collections and client communications - Process technician payroll- Prepare client expenses and invoice accordingly

• Supervised a front desk team consisting of eight to eleven people.• Ensured front desk agents completed required training and maintained current certifications needed for their position. • Executed disciplinary action to subordinates.• Submitted paperwork for various employee incentive programs.• Administrated yearly performance evaluations to front desk team. • Coordinated monthly front desk department meetings.• Completed monthly inventories of the hotels’ shop products.• Ordered products and supplies for the hotels’ shop and the front desk.• Maintained complete knowledge of both hotel features and services.• Processed high volumes of arrivals and departures efficiently within a short period of time.• Responded to and resolved customer concern cases in a timely manner.• Reviewed guest folios for accuracy and conducted refunds and rebates.

• Supervise all aspects of front desk responsibilities and employees. • Work cohesively with management and staff to create quality service.• Review employee work schedules to ensure shift coverage.• Review employment applications for potential interview prospects.• Train new employees.• Evaluate and prepare employee performance assessments.• Resolve guest complaints in a timely and effective manner.• Provide online feedback to customer surveys and complaints.• Ensure guest supplies are stocked at appropriate levels.• Place online hospitality food orders.

• Trained to perform night audit duties including: processing charges, vouchers, and credit cards. Verifying daily account postings, balances, and revenue reports.• Communicate guest requests between departments.• Create an enthusiastic and welcoming atmosphere for guests.• Communicate clear and concise information to guests regarding hotel amenities and attractions in the surrounding area.• Efficiently process high volumes of guest arrivals and departures.• Process guest payment transactions.• Maintain a clean and organized work space and lounge area.

• Filed/coordinated vendor contracts and maintained the vendor database.• Supervised the Blazer Ambassador program (athletic guest services for sporting events).• Oversaw the Blazers fan rewards program.• Assisted customers with merchandise inquiries and purchases.• Contributed to sporting event planning, promotions, designed event advertisements, and generated new promotional ideas with other interns and supervisor.• Performed point of sale customer transactions.• Assisted with the 2012 - 2013 production of The David Dean Show, the Valdosta State University football TV talk show.

• Ensured quality customer service through personal interaction.• Processed cash, credit card, and debit card transactions.• Maintained a clean and organized work environment.• Trained a limited number of new employees.

• Assisted students with computer hardware and software issues.• Resolved basic computer, printer and software problems.• Provided a comfortable working environment for lab users.