Elmedani E. Ahmed Email & Phone Number

Jeddah, Makkah, Saudi Arabia

. Display Profound Work Knowledge of Industry Standards, Specifications, and Practices. Offer Outstanding Customer Services to serve duly Customers Retention & attract New Customers. Assist/Perform Administrative Tasks, Upgrade Technicians and Staff knowledge via continuous Training Programs. Avail Health and Effective Working Environment. Maintain and.

Leeds, England, United Kingdom

• Provides Technical Consultations (Trucks/ Earthmoving/ Power Generation/ Engines) companies in the Middle East & Africa
• Audit After Market Budgets

Khartoum North; Sudan

• Cummins Inc. sole distributor in Sudan
• Streamlined Service Business with Cummins Inc
• Generated Business Revenue of an average of 45K USD quarterly
• Recruited talented Technicians;60% of the present workforce
• Liaised Technical Trainings with Cummins Inc. By the end of 2022, Technicians managed to be certified in 98% of Cummins Engines range in the Sudan
• Forecasted Spare parts for the next 3 years stock. This stock will cover 67% of anticipated essential Spare Parts

Khartoum, Khartoum State, Sudan

• Volvo Penta Dealer in Sudan
• Sold 300+ After Sales Agreements per annum; counts to 52% of the Customer Support Dept. Annual Target
• Expanded the BEC Service business zone to cover neighbouring countries Ethiopia & South Sudan. Attended 100% of Warranty Claims in Ethiopia with Success
• Introduced Volvo Penta “Explore Your Business Program”. CRM platform indicated 73% increase in Customer Satisfaction Rates
• Initiated Service Campaigns, a record of 65 Campaigns completed covering the Sudan
• Advocated the Technician Training Programs with Volvo Penta, where Technicians participated in 82% of the proposed Trainings

Doha; Qatar

Arabian Supply Center WLL is the sole dealer of Hitachi CM, Rammer Breakers, Aksa generators in Qatar.- Supervised the Power Generation Division- Drove the growth and Business Development of Service Department by attracting more external clients - Layout, Price, Negotiate, & Sell Service Contracts to Internal/External Customers - Generated Aftersales.

Dubai, UAE

Galadari Trucks & Heavy Equipment is the dealer of Komatsu, JCB in the UAE. Sold 150 Annual Maintenance Agreements (AMC); amounts to 120% of Annual Target. Brought in Business to Workshops amount to 500,000 AED monthly. Conducted 1000+ Operational Trainings per annum. Administered 450 JCB machines Demonstrations in UAE, resulted in successful sales of 413.

Khartoum, Khartoum State, Sudan

Volvo Construction Equipment, Volvo Trucks, Volvo Penta dealer in Sudan. Liaised the After-Market Businesses for 215 BEC key Clients. Promoted average monthly Sales of 200,000 SDG monthly exceeding Target of 150K per month. Budgeted Customers’ Volvo Fleet Maintenance, Service, and Operation Costs increasing After Market Sales to 13%. Mediated BEC-Customers.

Bahri, Khartoum State, Sudan

Hitachi Construction Machinery (Europe) NV (HCME) & Nissan UD Dealer in Sudan. Prioritized the Service Department Tasks & Responsibilities. Supervised the Service Business generating a record of 1M per annum. Planned Field Trips (Customers Support & Troubleshooting). Slashed Respond Time to a 48 hrs. Administered all Hitachi CM & Nissan UD Warranty cases.

Khartoum, Khartoum State, Sudan

F.G Wilson & Perkins dealer in Sudan. Runed the mighty Service Agreement between DGC & MTN (the 2nd biggest telecommunication provider in Sudan); the Project budget is 2.5M USD. Designed Power Stations layouts for the Afra Mall, Khartoum biggest mall & RAK Ceramic Plant. Optimized DGC Key Customers business that leveraged Customers retention by 23% YTD..