Mohamed B. Email & Phone Number

Doha, Qatar

Doha, Qatar

. Follow up on the team schedules proposed by the forecasted schedules provided by WFM. Encourage and facilitate update sessions with the team on a daily basis to keep in alignment with the latest systems, process updates, and best practices.. Update all Customer Service SOPs to ensure that all CX-related scenarios are covered.. Ensure that all of our.

Doha, Qatar

. Answer customers' Inquiries (Calls, Live Chat, and Emails).. Effectively coordinate with other departments to solve customers’ complaints.. Suggest improvements in SOPs, and the customer APP. Manage social media complaints and ensure 95% of CSAT for these cases.

Doha, Qatar

. Conduct general and clerical office tasks.. Manage the administrative staff and train new hires on office policies and procedures.. Schedule meetings for the senior management team.. Work with our vendors to make purchases and reconcile invoices.. Negotiate procurement with contractors and suppliers.. Liaise with relevant corporate personnel at all levels.

Sfax

. Process payments and withdrawals.. Provide financial advice to clients.. Western Union and MoneyGram operations.. Letter of credit operations.

Tunis, Tunisia

. Write and review news articles. Article copyediting. Translate articles written in French, English. Social media account administration

Sfax

. Processing payments and withdrawals.. Compensation (Checks, Bills of exchange, Transfers).. Foreign currency transactions.. Murabaha operations.

Master'S Degree, Internal Audit & Is Audit

Bachelor'S Degree, Accounting

Physics / Chemistry