Leading a complete agile team focused on production support for key software solutions for our Owner Service business units. We support over 45 business applications for owner services and flight operations. Lead a team of engineers and QA to ensure that issues are resolved, and fixes deployed in a timely fashion.We deliver appropriate deployment-specific support documentation, ensuring distribution as warranted.Issues are tracked in ServiceNOW, and if development work is required we utilize Jira for sprint planning and releases.Integrate proactive monitoring with AWS cloud and DataDog and continually identify additional monitoring needed to improve solution uptime.Collaborates with vendor and internal infrastructure, cybersecurity, and application teams to provide a stable environment and improved speed-to-market.Maintains disciplined Incident and Change Management procedures for all assigned applications. Continuous maintenance of documentation for support team members in Confluence.Continuously look for improvement opportunities for supported solutions and implement improvements.Maintains active and open lines of communication with leaders, practitioners, and end users to ensure all parties are informed of what is provided, how it operates, and what is needed.24/7 support, including on call support on a rotational basis.

Lead a complete agile team focused on delivering a Salesforce Service Cloud solution for our Owner Services business units. Team includes BA's, QA's, Developers, and system administrators.DevelopmentWorked with our product owner and business stakeholders to understand requirements and translate them in technical specificationsAs an agile development team, we would define specific solutions, tasks, estimates and development to meet stakeholder requirements. The intent was to use OOTB functionality as much as possible.Proactively develop solutions and identify ways to further enhance the end user experience with the aim of making usage easy and intuitiveUtilized automation in the environment with the use of Salesforce flowsBuild custom pages for Lightning Experience quickly with point-and-click tools.Create data structure with objects, fields, and relationships. Both OOTB and custom.Manage access to data in the system with effective management of both object and record level access Manage access to components in the system via permissions, permission set and other methods.Built test automation for code deployments using RubySupportWorking with our Cybersecurity team, we Identified and fixed potential vulnerabilities in the security settings.Managed several Sandboxes in Salesforce, including code versioning and data refresh.Our team maintained technical documentation and knowledge articles in ConfluenceCoordinated deployments across multiple Salesforce teams Team ManagementIdentify resource needs for the project and responsible for hiring process to fill gaps.Manage performance of team members and support them in personal development goals each year.As a team, we worked on goals for process improvement internally and across IT.Collaborate within a larger team to effectively share knowledge throughout daily interactions

Coordinate and delegate responsibilities for the PLM Group: 3 direct associates, 35 contract staff across 7 teams. Oversee the day-to-day operations for the PLM team: Track SNOW tickets for incidents, requests, and project timelines. Associate training and developmentFoster a conducive working environment Budget management and allocation: $1,000,000 in project resources, $3,000,000 in contracted services, $1,000,000 in software and license.Create and manage program roadmap and program budget and communicate with Client based on shifting priorities and backlogPlan and facilitate road mapping exercises with a client or internal team to understand needs, opportunities, goals, and how those translate into initiatives, projects, prioritization, timelines, etc.Functions as support and advisor on Project initiatives, and/or leads Project initiatives as neededLead Goals & Performance Grow customer relationships and identify additional opportunities and engagements within customer base in the form of renewals or new projectsIdentify opportunities for relationship building across multiple levels in the organizationEmbrace ambiguity and bring clarity to undefined business need,

As a project manager, I owned multiple internal customer engagements throughout all phases of the project lifecycle and delivered projects on time and within budget. I plan, initiate, implement, and manages projects to enable Honda R&D Vehicle Development teams to maximize the value of their Programs. I help facilitate internal and external communication, identify areas of opportunity for the organization, and motivate stakeholders throughout the project to achieve project completion quickly and efficiently.Serve as a translator between IT and the Customer to define, collect, and own customer requirements for a given initiativeHandle customer or project escalations as necessaryEnsure Client achieves value from the deploymentInitiate, facilitate, and deliver effective business reviews for customersReview, oversee, and approve all customer invoices with quality and accuracy by auditing for any rate mistakes, hours mistakes, misuse of terms, or any similar errorsPossess a deep understanding of product capabilitiesStrong analytical, research, and customer relation skillsCoordinate, plan, and facilitate all internal and external meetingsGuide and own all customer communications, as well as organize customer on-sites by coordinating logistics, planning agendas, building presentations, and demonstrating the value of visits to the customerProvide an accurate and timely forecast for program engagement through thorough planning of workManage conflict with both internal and external teams and seek satisfactory resolutionsPossess exceptional leadership skills and the ability to inspire team membersPossess a base level technical understanding on sequencing of projects, processes, and the high-level objectives of a customer solutionExcellent communication, presentation, and negotiation skillsPossess strong listening skills and a compelling sense of curiosityAbility to advocate for the proactive acceleration of work and revenue

Championed the vision to introduce the Product Lifecycle Management Enterprise applications for product development at Honda R&D North America. Key member of the Global PLM program as Honda Japan adopted our initiative for Global development and production of Cars. Established a PLM vision with business and IT. Maintained a 5 year roadmap that was reviewed annually with leadership and Stakeholders Gathered requirements and prioritized work across multiple waterfall initiatives.Key liaison between IT and business as we transitioned from waterfall to Agile practices. Work with IT to plan product releases, including defining release goals, scope, and timelines.Champion of User Acceptance and roll out of new processes & applications. Part of an international team across Honda regions and a voice for North America requirements as Honda established a multi-year Global initiative. Established network with outside companies including Proctor & Gamble, Goodyear, Menlo, and The Ohio State University Center for Operational Excellence for benchmarking and leveraging best practices.

Full accountability for designing next generation of window regulators, door seals, sheet metal stamped parts, and door glass for Acura models. Accountable for overall success of assigned projects, from initial conceptual design through modeling, details, testing, and problem resolution. Interface with testing, manufacturing, service, suppliers, and design studio to obtain design consensus. Evaluate market needs, identify emerging trends, analyze issues, and introduce new designs to capture competitive advantage. Deliver status reports to technical leaders, project leaders, and management. Create cost quotation sheets, develop project plans, and facilitate the acquisition of million-dollar tooling and prototype parts in adherence to established targets.Key Contributions:Recognized for consistently achieving and / or exceeding target deadlines and parts / system performance criteria for all design projects, and resolving complex design issues under tight deadlines.Participated in several cost and weight reduction strategies with next-generation vehicles, achieving cost savings while meeting performance targets.Credited with designing the door’s plastic components for the 2008 Acura TL, and door’s complete steel structure for the new 2010 Acura model.Recognized for interfacing with assembly plants to ensure components met manufacturability. Captured and integrated feedback from production into design concepts.

Responsible Engineer for the planning, organizing, overseeing, and execution of testing for Interior Performance of the 2006 Honda Pilot Development, and 2009 Acura TL Development.Established the boundaries and deliverables for interior performance testing based on early vehicle concepts.Developing a detailed project plan, including tasks, resources, timeline, and milestones for early design concepts, prototype testing, quality confirmation, and final production. Estimating, allocating, and tracking project costs to ensure the project stays within budget. Including test resources, prototype parts, and impact of design change requests for the overall vehicle cost targets.Creating and managing a timeline that outlines the sequence of tasks and milestones to complete the project on time.Identified and coordinated with Individuals or groups who have an interest in or are affected by the project, including sponsors, team members, and customers.Effective exchange of information among stakeholders, team members, and management to ensure everyone is on the same page. Including issue of test reports, status of testing and countermeasures, as well as key project phase deliverables.Assigning and managing test engineers & technicians, test equipment, laboratories, test track schedules, and prototype vehicles to optimize efficiency and productivity.Key points in the project timeline that indicate significant progress or completion of important phases.Identifying, documenting, and resolving any problems or obstacles that arise during the vehicle development.Managing the process of acquiring goods and services needed for the project, including laboratory & test track time, procurement of prototype parts, schedule of prototype vehicles, competitor vehicles, third party contracts, and the purchase of additional test equipment. Finalizing all test reports and activities, documenting lessons learned, and transitioning deliverables to manufacturing and service as necessary.

Part of an international team responsible for $30M+ in resources and tooling.- Program leader for North America development of domestic suppliers. $10M in resources and tooling.- Responsible for the adherence to US and International specifications and requirements including FMVSS, NHTSA, & ECE.- PM for supplier development in NA. Lead the establishment of a European seat supplier for NA. Responsible for planning, organizing, and overseeing the execution of seating systems for VDH, and VN 789, 670, 630, 430, and 330 models.

Assisted in designing hydraulic power units to control industrial equipment. Collaborated with senior engineers to design units in adherence to power requirements, floor size restrictions, serviceability, and component specifications.Key Contribution:Designed up to 10 new custom hydraulic power units for clients, utilizing AutoCAD.