John S. Meddaugh, Iii Email & Phone Number

Quincy, Massachusetts

Customer Service - Medicare

Use Adobe Creative Suite and Microsoft Office for catalog production. Duties include image editing and optimization using Adobe Illustrator and Photoshop, and page editing and creation using InDesign.

Westwood, Ma

Provided retirement plan participants with information about their 401(K) and Defined Benefits plans. Handled inbound customer calls, research and follow-up calls when required. Helped participants make informed decisions by educating on plan features, investment options, and available funds.

Comcast CableMay 2014 - May 2015Priority CSRPromoted to Priority Technical and Billing Customer Service Representative responsible for expert, courteous resolution of customer issues through troubleshooting cable TV, phone and internet problems.Interact with customers in a way that is in accordance with the company's service delivery strategy. Easily establish rapport with customers. Responsible for answering incoming calls regarding technical questions and problem resolution related to Comcast products as well as customer equipment. Handle billing overflow calls. Act as a product consultant, articulating product features and benefits and making recommendations based on customer interests. Offer Comcast products and services to meet customer needs. Skilled ability to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction, with demonstrated ability to articulate relevant information and directions in an organized and concise manner. Demonstrated ability to establish and maintain effective relationships with customers.Ability to achieve established goals and performance metrics. Interact with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.April 2008 - May 2014Billing CSRThrough careful listening with empathy and professionalism resolved customer billing complaints and concerns. Duties included setting up new accounts and selling additional lines of service. Demonstrated an ability to succeed in a high-pressure call center environment with 1,000s of calls each week delivering exceptional customer service.Deliver a quality customer experience while educating and promoting Comcast products and services. Support other lines of business as call volumes dictated.

Complete the digital design and production of a 24-page, weekly, front section and 28-page, monthly New York City section of the Real Estate Journal. Day to day use of Adobe InDesign, Photoshop, Acrobat, Microsoft Office and Fetch. Responsible for editing press releases, soliciting articles and photography from clients.

B.A. Mass Communications / Media Management

Bachelor Of Arts (B.A.), Mass Communication/Media Management