Hotel Operations Manager
Current- Oversees daily operations of a 154-room hotel, ensuring optimal guest experiences across all touchpoints.- Manages 730 beds with a focus on maximizing occupancy rates and operational efficiency.- Successfully handles over 200,000 sleepers annually, maintaining high standards of cleanliness and service.- Leads and supervises two Food & Beverage outlets, driving revenue growth while maintaining quality and consistency.- Coordinates with department heads to ensure seamless communication and collaboration across housekeeping, front office, and F&B.- Implements cost-control measures and optimizes resource allocation to achieve budgetary goals.- Monitors guest satisfaction metrics, implementing corrective actions to continuously improve service delivery.- Develops and trains a diverse team of staff, fostering a culture of excellence and accountability.- Ensures compliance with health, safety, and regulatory standards, maintaining the highest levels of operational integrity.- Analyzes operational data to identify trends and opportunities for improvement, contributing to strategic decision-making.- Yearly revenue increase by 12% average, EBITDA improved by 4% and booking rating increased from 7,1 to 7,7.- Total operating revenue of €10.4 million per year.
