Rui Medeiros Email & Phone Number

Experienced support engineer and administrator proficient with multi-vendor desktop/enterprise platforms including every hardware product offered by Sun/HP/Compaq/IBM/Dell. I am a detailed, self-starter professional, with excellent oral/written articulation, and a genuine desire to help others. Able to multitask and work with minimal supervision. Responsible for providing OEM-quality hardware/software phone support for mission-critical multi-vendor enterprise platforms (Sun sparc/x86, Hp-Ux , Intel) in Fortune 1000 production datacenter environments.Tasked with writing root cause determination reports based on fault analysis findings, including Solaris/Sparc and HP-UX core dump analysis.Experience with Veritas Volume Manager, Sun Solstice Disksuite, Raid Manager software and setup of storage array’s. Responsible for technical support lab machines, to replicate customer’s problems in-house for troubleshooting purposesManaged operations of the test and repair of OEM hardware and software. Responsible for installation and maintenance of repair floor servers, backup and firmware updates, and setting up specific areas of test for OEM specific products .Creating documented procedures for instruction/guidance of dept. personnel Tasked with the research of new product introduction platforms.Trained dept. personnel on different OEM platforms to enhance their technical knowledge, and make them an even more valuable asset to the group and to be able to provide assistance to other departments.Strived for 1% or less of DOA (dead on arrival) rating on a monthly basis, by adhering to ISO-9000 quality standards, along with maintaining top notch ESD status with weekly tests on repair floor work area.

Listed skills include Hp9000, Hp Proliant, Hardware, Unix, and 29 others.