Co-Founder And Ceo
CurrentAt Thematic, we use AI to analyze customer feedback at scale and help companies improve their CX metrics (NPS, CSAT) and improve overall growth and retention. Our approach is unique, because AI finds themes and subthemes emerging in text, but users can easily edit results to make the analysis more relevant and accurate. Our easy to use dashboards and analytical tools help slice the data and answer questions about customers such as: What do customers think about X? Why did our score drop? What should I be working on next? We are proud to work with some of the world's best brands including LinkedIn, Woolworths, Atlassian, Google, ElectronicArts, LendingTree and LinkedIn itself!