Seasoned Healthcare Consultant available to provide strong engagement support across hospital, pharmaceutical, payor or primary care settings. Strong experience in clinical operations managment, physician relations, strategy, project management, EHR Systems. Medha Dhawan has developed a focus on physician and business partner collaborations to ensure optimization of clinical operations. Recent Projects Include:Novartis Pharmaceuticals• Led multinational team across 4 continents in the development of a global playbook to implement digital health solutions in existing provider workflows such as EHRs and risk calculators• Directed international market research team to assess EHR penetration and market share in key regions• Developed case studies following identification of internal capabilities, and provided guidance for digital health solutions engagement strategies, design & development, and project implementation

Board Member and Communications Director for non-profit organization to educate and promote South Asian culture among school-aged children. Duties include:- Curriculum planning- Member communications- Website design and maintenance- Volunteer coordination

Vision4Women is a Montréal-based nonprofit organization that inspires women to grow through initiatives designed to empower• Drove creation of the mission, vision, strategy, logo and curriculum• Created policies and procedures to ensure sustainability of the organization• Director of inaugural fundraiser to support local women’s shelter, with involvement from the First Lady of Canada, Sophie Grégoire Trudeau• Served in consulting capacity to drive and execute ongoing events

Internal Consultant, Children’s Physician Group (CPG) • Led staffing model assessments of clinical service areas to promote consistent resource allocation• Conducted due diligence to assess external practices for potential employment by CHOA • Worked with Quality Improvement team to validate Physician Incentive Plan quality metrics • Facilitated annual operational budget approval process with Medical Directors Clinical Operations Director, Children’s Physician Group • Collaborated with physician leadership to identify and implement strategic growth priorities for 7 multi-site and multi-specialty practices• Utilized industry standard KPIs to measure and implement efficient processes for billing, patient access, quality of care, productivity, clinical efficiency, staffing and retention • Established and maintained the most efficient staffing model per practice, undertaking provider recruitment as needed• Partnered with key stakeholders throughout the system to identify and facilitate process improvement opportunities regarding patient flow, interdepartmental communications and staffing models• Successfully developed, tested and implemented EPIC EMR system and subsequently charge navigator for physician charge entry in all practices. Improved charge capture for practices by up to 20%.• Managed $8 million budget and related physician compensation and incentive plans.• Assessed and implemented QGenda Provider scheduling software• Implemented new clinical co-management services to ensure sub-specialty needs of the hospital system were met. Liaised with subspecialty teams, developed service agreements, created staffing models for 24-hour patient coverage, recruited physicians. • Managed and developed business operations staff who manage the day to day operations of the practices, including revenue cycle, payroll, and human resources issues• Developed physician leadership teams to create a pipeline for physician leadership succession

Provided strategy and operational consulting services to private and public sector healthcare providers by delivering focused business planning, operational efficiency, process improvement and financial turnaround recommendations to C-suites• Developed strategic business plans including options appraisal, competitor analysis, service demand & capacity, cost reduction and M&A opportunities.• Performed service transformation assessments to meet community needs• Mapped care pathways to identify opportunities for improvement through benchmarking • Undertook operational efficiency project at a 920 bed/6,000 staff academic health center that resulted in robust implementation plans enabling $44m cost reduction across all service lines. Benchmarked and analyzed operational performance data, consulted with medical directors, surveyed 600 hospital staff as part of the organisational effectiveness work stream and guided senior management on use of templates to document planned approach to achieve savings.• Engaged clinical and management staff to develop financial recovery plans for 6 healthcare systems with deficits ranging from $25m to $90m.• M&A and Transaction Services team member for Infrastructure & Government sector