Clinical Operations Director And Internal Consultant
Atlanta, Ga
Internal Consultant, Children’s Physician Group (CPG) • Led staffing model assessments of clinical service areas to promote consistent resource allocation• Conducted due diligence to assess external practices for potential employment by CHOA • Worked with Quality Improvement team to validate Physician Incentive Plan quality metrics • Facilitated annual operational budget approval process with Medical Directors Clinical Operations Director, Children’s Physician Group • Collaborated with physician leadership to identify and implement strategic growth priorities for 7 multi-site and multi-specialty practices• Utilized industry standard KPIs to measure and implement efficient processes for billing, patient access, quality of care, productivity, clinical efficiency, staffing and retention • Established and maintained the most efficient staffing model per practice, undertaking provider recruitment as needed• Partnered with key stakeholders throughout the system to identify and facilitate process improvement opportunities regarding patient flow, interdepartmental communications and staffing models• Successfully developed, tested and implemented EPIC EMR system and subsequently charge navigator for physician charge entry in all practices. Improved charge capture for practices by up to 20%.• Managed $8 million budget and related physician compensation and incentive plans.• Assessed and implemented QGenda Provider scheduling software• Implemented new clinical co-management services to ensure sub-specialty needs of the hospital system were met. Liaised with subspecialty teams, developed service agreements, created staffing models for 24-hour patient coverage, recruited physicians. • Managed and developed business operations staff who manage the day to day operations of the practices, including revenue cycle, payroll, and human resources issues• Developed physician leadership teams to create a pipeline for physician leadership succession
