Identity Solution (AD, MIM), MS Azure, MSEMS, MS OMS, MS Virtualization, Private and Public Cloud & System Center Family. Messaging Solution (Exchange Server, Exchange Online)Job Duties & Responsibilities• Possess solid In-depth product capability feature, function, concept, complex configuration.• Analyze and handle complex situations solely or assigning takes to consulting resource• Provide in-depth product demonstration and carry out documented product configuration procedure. • Install, configure/customize, deploy, and use products /components / tools in a specificarea. • Ability to walk Customers through demos/POC based on common scenarios.• Conduct workshops\tech-talk session with the customer on Supportability reviews\Best practices\Competitive Products and solutions.• Awareness of competitive products and resources that can be referred to for positioning product against competitive products.• Flexible, responsible and ownership oriented.• Clarifying a client's system specifications, understanding their work practices and the nature of theirbusiness.• Ability to work on multiple initiatives concurrently and self-manage day-to-day work.

IBM Mobily Project Ar/En 2018- Present Serve as L2 Support for computer hardware, Software and IT Infrastructure. Manage Active Directory and Exchange server (create and update Mobily users, add or remove permission, suspend or restore, ets..) . Providing technical assistance for questions and problems through by IP phone. Following up with customers to ensure full resolution of issues Help to maintain, monitor and control IT assets. Help in implementing and monitoring needed security standards. Supporting the roll-out of new applications & systems. Monitor the system daily and respond immediately to security or usability concerns Review applications or systems logs and take necessary actions Support all Mobily employee by access remotely on their machines and Troubleshoots system and network problems and diagnosing and solving hardware/software faults. Keep and create technical documentation, manuals and IT policies. Create tickets and Despatch out of scope ticketing through Remedy web application. Support Mobily and contractors users by mails and answers all inquiries.