Business- Develop and manage the Media Labs relationship with client - Promote Media Labs offering to clients- Have a thorough understanding of clients’ business, industry and the competitive landscape- Grow and develop clients business accounts and ensure tasks are delegated - Oversee Account and Creative team that standards and quality of work are met- Performance management of team / undertake appraisals- Resolve client and team issues as they arise- Acquisition of new business accounts- Help to manage and host internal training Participate in defining requirements to enhance tools and systems- Oversee business health and develop new strategies to drive revenueClient - Excellent relationship-building skills. Builds rapport quickly, maintains and develops on-going and productive relationships- Excellent client-facing skills. PersonableThinking- Natural strategic thinker- Resourceful- Good eye for detail- Good business sense People- People management, manages expectations- Coaching and feedback- Motivating others- Collaborative and supportive team player- Intuitive with good emotional intelligenceOrganisation- Organised and structured