Hamed Yahyaei Email & Phone Number

Stockholm County, Sweden

Södertälje, Se

Highly focused on Customer Success co-creation and Sustainable Customer Experience Excellence, I am helping Scania in its exciting journey towards Customer-Centric Digitalization and Data-Driven Business Transformation with the human touch. I have experience working in an Agile+Scrum+Design Thinking way with diverse and cross-functional teams to achieve consumer and business objectives (KPIs and OKRs) as a Systems Thinker who can zoom in and zoom out at the right level and at the right time according to needs via both operational UX and strategic Service design levels, from the Discovery phase to the Implementation phase of digital products or services. I also have solid experience in the Agile and lean way of working while applying Design Thinking at Commercial Operations in various projects strategically and operationally as the Digital Dealer design lead, Senior Service Designer, UX Designer, CX advisor and design thinking coach. I have successfully supported diverse teams such as Digital Dealer, Pactum, Scania Service Sales, Contract Services, Fleet Care Manager, Fleet Manager, Scania Assistance, Scania One 2.0 or My Scania, Service Advisor and Technician. I was also part of the leadership team of internal design communities at Scania, creating/developing/pushing strategies for different areas such as Scania CX, Design Thinking, Service Design training, Design Systems and corporate UI. As a complex problem solver and advanced facilitator in remote work and in-person situations, I apply tailored and creative Design Thinking and Co-creation methods in different workshops and design sprints while balancing emotions and functions. Besides, I am focusing on omnichannel CX to strengthen defining practical customer experience values for Scania projects and aligning with Sustainability and Innovation within the strategic alliance.

Södertälje, Se

I am focusing on Scania Leadership Excellence together with other AF board and trustee fellows. I am also co-leading Scania CorporateCulture WG after leading the “Future Readiness” working group focusing on Humanising Customer Experience and empowering Scania Customer First core values in parallel with improving employee experience and engagement. Besides, involved in co-creating better ways of working in Transformation and change management with the help of our amazing working group. #Agile #Lean #DesignThinking #CX #DigitalTransformation

Södertälje, Se

Fortunate to have a holistic professional work experience within different departments of Scania, including Commercial Operations, Sales & Marketing, Research & Development, and Industrial Operations, to enjoy continuous learning and sustainable contributing with my enterprise design thinking/doing mindset among multiple cross-functional teams and groups:- Innovation Office - Human Factors - Services Innovation - Business Transformation- Digitalization - Customer Experience- Service Design & UX, CX- Services Portfolio & DeliveryExperience in Data & Mobility VCT leads, focusing on UX, SD & CX.Before this, I was helping Scania R&D in the Autonomous vision and in the hub project, tailoring conceptual Interaction Design, CX, UX, & HMI towards the future of digitalization and servitization by applying high-level futuristic service design & strategic design co-creation.We had an excellent user research team and collaborated with RISE and other external stakeholders to explore and implement various technologies, including Voice UI, AI, ML, VR, AR, Mixed Reality, & etc.I also had the honour of being part of the Insight and Strategic Portfolio Management team at the Scania Innovation Office. As a strategic designer with solid expertise and experience in omnichannel CX & business+product+service Design, I was within an internal inlåning assignment helping Scania R&D Transformation together with other great colleagues at Industrial Operations at Scania Research & Innovation Office and Scania Human Factors representing CX group to co-create a future-ready customer+business+ecosystem centric Scania with a focus on Systems Thinking, Design Thinking, Strategic Foresight, and Service Design at a holistic level via hybrid outside-in and in parallel of inside-out design strategies by applying people-centric Design, in parallel of planet centric design to accelerate shaping a desired future for Scania Customer Readiness & Sustainability Leadership at Transport Ecosystem.

Focusing on Traton Brand Experience, Scania Leadership and Employee Experience in parallel of agile, scrum and sustainable improvement of Traton core values

Trustee for AF (Akademikerföreningen) Union for University Graduates at ScaniaPassionate about continuous improvement of Scania and Employee Experience #EX

Elected Board Member

The Process of Change WGBy involving Scania employees in changing working methods (e.g., #Agile & Design Thinking), and new technologies, an understanding is created that simplifies implementation. In order to create security, conditions and ethical aspects need to be taken into account too. Our group focus areas are: - New ways of working(To succeed in the transition journey to an agile way of working, employees and management teams need to be trained and involved, with a possibility to influence. Risk analyzes of the change in working methods must be carried out.)- Security in reorganizations- EthicsLeadership WGFor all Scania employees’ skills and unique perspectives to be utilised, there must be conditions for good leadership. We focus on Scania Management & Leadership in areas below:- Value good leadership- Right preconditions- Leadership support

Aarhus, Dk

As the IxDF Country Manager of Sweden, I am responsible for managing the Interaction Design Foundation Local Groups in Sweden with the help of IxDF Local Leaders.

Aarhus, Dk

I have founded several IxDF groups and honoured to be one of the pioneer leaders of the Interaction Design Foundation. I am organising and hosting professional events with topics related to Interaction Design, UX, Service Design, IoT, IA, CX, Design Thinking and latest trends like VR/AR.

Aarhus, Dk

I was selected as one of the global design ambassadors of Interaction Design Foundation and helped its online growth on Linkedin by publishing and sharing design related articles. Besides I was responsible for Pinterest account and created IDF Pinterest boards for UX, UI, Good Design, Courses, etc.

Aarhus, Dk

Managing Learning Expertise & Learning Experience to co-create Lifetime Learning Culturehamed@team.interaction-design.orgOne of the people behind the main team, as the IxDF Europe manager, I am responsible for:- Developing and refining the Local Groups strategy of Interaction Design Foundation in Europe. - Implementing the strategy with the help of the Country Managers and the IxDF Web Development team.- Processing, selecting and appointing Country Managers of Interaction Design Foundation in Europe.- Supporting and being sure that each Country Manager in Europe is doing his/her best to keep the quantity and quality of local meetings as high as possible.- Collating and synthesising feedback from Country Managers and working closely with IxDF Web developers on evolving the online part of the Local Groups initiative.

Wolfsburg, Niedersachsen, De

One of the core team members and Co-Founder of the Global VW Digital MeetUp initiative which is a strategic node to spark global exchange between Volkswagen brands, together with VW, Scania, Seat and Skoda fellows to co- create culture change acceleration and family feeling aspect of employee experience within all 12 brands of VW group.#VWdigitalMeetUpOnline global VW exchange format - An initiative by Business Innovation StudioSupported by Scania, Skoda and SEAT fellows.We radically aim to challenge exchange globally inside VW Group to foster new communication and ways of sharing. We aim to bring diverse perspectives together.An exchange online format that connects people Worldwide, taking place once a month. We share know-how, experiences, information and who we are, fostering eye to eye level culture.We use sparking topics to moderate a great panel exchange and create a chance to network.

Wolfsburg, Niedersachsen, De

Member of the Volkswagen Group Future Heads, an interdisciplinary transformation network initiated by Volkswagen Group Innovation

Berlin, De

Berlin, De

The UX Design Awards honor the huge impact of accomplished experience design on shaping a positive living environment for all. The Awards are organized by the International Design Center Berlin (IDZ), a leading German institution promoting design as a driver of innovation in business and society.Supporting the mission to honor excellent user experience and build a vibrant, active community to actively promote the development of positive user experiences.

Stockholm, Se

Experience Matters… Focusing on inclusion and diversity in accelerating employee experience and CX

Silicon Valley, California, Us

Advanced UX mentorship for talented UXC holders of NN/g

Us

I am one of the local leaders of IxDA in Sweden and focus on European Design Leadership Network and Global scale UX excellence by organizing official events and workshops of IxDA and IXDD in Skåne & Stockholm Län. You are welcome to drop me an email to (malmo@ixda.org) to suggest a guest speaker or any topic related to IxD and UX for our events.

Us

Interaction Awards is an initiative of the Interaction Design Association (IxDA), a global community of over 100,000 individuals worldwide dedicated to the professional practice of Interaction Design.

Stockholm, Stockholms Län, Se

Lead, collaborate, inspire and be inspired. Master the challenges of management, innovation and strategy in global organisations. The Stockholm School of Economics is rated as the top business school in the Nordic and Baltic countries and enjoys a strong international reputation. This world-class research program focused on strategy and management in global organisations with emphasis on research-based approaches applied during live business projects. SSE offers BSc, MSc and MBA programs, along with PhD- and Executive education programs. The Masters in Management program is ranked number 7 worldwide by the Financial Times. The CEMS Master in International Management is a one-year joint degree program offered by a consortium of 34 leading business schools, over 70 Corporate Partners and 7 Social Partners around the world. SSE is the only school in Sweden that is a member of CEMS. I am honoured to be one the selected mentors of this high level course for talented master's students of International Business and International Management at Stockholm School of Economics.

Lund, Se

Mentoring talented students of master programme in Sten K. Johnson Centre for Entrepreneurship at Lund University and part of the Advisory Board sessions.

Cologne, Nrw, De

I organise, facilitate and moderate advanced UX, design thinking and professional service design joint events in Sweden

Cologne, Nrw, De

Joint role responsibilities as part of the director team:Lead conference teamDevelop overall strategy with SDN leadership and operationsProvide direction and support for speaker experience, attendee experience, and sponsor experienceCraft the overall programEnsure a high quality experienceLater, I joined the attendee team, focused more on improving Attendee Experience as it is more challenging to co-create the same in-person good experience digitally and online for diverse types of attendees on a global scale.

Barcelona, Catalonia, Es

Evangelising Systems Thinking and Design Thinking towards co-creation culture of positive change and global goals as a service design mentor with 360° design mindset.

Barcelona, Catalonia, Es

Strategic foresight for positive change - One of the best courses on futuristic designPart of the review team for this highly recommended training course before its official release

Minneapolis, Minnesota, Us

With a focus on sustainable CX and EX, I am well connected and aware of top niche players in CX & EX market. As a professional CX expert/mentor, I give practical advice to my extremely intelligent mentees that some of them are entrepreneurs or even new CX managers of an umbrella brand in making better CX strategies for the holistic customer life cycle of their diverse products and services via omni channel CX journey management. The goal is boosting loyalty and engagement for both their customers and employees. It helps them to accelerate customer centric culture co-creation and customer success in their respected industries and companies around the world.

New York, Ny, Us

Digital transformation is accelerating and we’re on a mission to bring design-driven innovation to every organization. As a Design Lead in action, I have the honor to be part of Design Leadership Forum in a global scale. Our mission is to advance the practice of design leadership by fostering a community where the world’s best can learn from one another. We strive to make the Forum inclusive and relevant to those confronting the challenges of leading design teams.

San Francisco, California, Us

Founder and user group leader of Miro chapter in Scandinavia.Then involved in Miro leadership team, from geographically based chapters to use case and language based chapters.

Sweden, Se

An innovative IT consulting, Media​,​ and Design company with a unique passion for creativity and entrepreneurship. (We View More ...)It aims doing, connecting the dots, engaging, organizing, facilitating, providing professional networking & non stop learning opportunities via joint design events and workshops to co-create a sustainable design thinking culture in multiple scales!

As a freelance designer and consultant, I have worked on different projects in various areas of Visual and UX/Service Design with a customer-centric approach and focus on CX, from print media to broadcasting media and in multiple scales and different positions from being creative director of a magazine to senior designer and design lead at a TV channel. Some activities that I have done as a freelancer includes Brand Development, Graphic Design, Professional Logo Design, Decorated Logos Design, Visual Identity and Corporate Identity Design, Media Consulting, Channel Identity Design, TV On-Screen Design, IxD Consulting, User-Centered Design Consulting, Service Design, and UI/UX Design Consulting.

Berlin, Berlin, De

Mentoring is more than teaching. It is inspiring newcomers to create, to develop, to increase their professional value. With years of professional, in-field experience, as a design mentor I provide guidance and encouragement to my students each step of the way.

Remote, Remote, Oo

I have founded Sketch App Malmö and organise official Sketch Community meet-ups and workshops in Malmö. https://www.meetup.com/SketchAppMalmo/ You can reach me via email: hamed@medialogist.com

Armonk, Ny, Us

As an MI IBMer, iXer and UXer, I was focusing on Enterprise Design Thinking and learning by doing via Co-Creation. I also used IBM Digital Reinvention and Design Language in various tasks. I was the advocate for users and thus was bringing user perspective to our tech team. I was involved in all design phases including User Research, interviews, empathy mapping and defining multiple Personas, MVP, Low/Medium/High-Fidelity Prototyping, UI Design, User flow, User Journey, Storyboards, and User testing. I practically applied IBM Design Thinking, Co-creation and Cloud Garage Methods in various projects related to different areas such as BIM and Blockchain Technology, Digitalisation, VR/AR, Vertical Urban Factory, and Smart cities. Besides, I did some additional designs for Weather Experience and Design Sprint.

Armonk, New York, Ny, Us

I liked IBM Design Language, Carbon Design System and especially applying its guidelines to my visual designs. The IBM Design Language is a shared vocabulary for doing great design. I used it to transform human needs into thoughtfully made products. Visual, interaction and user experience vocabularies offer guidance into creating beautiful and useful work. IBM front-end development vocabulary gives best practices for how to think about performance, prototyping and content. We at IBM mixed the elements together to design for delightful experiences that help people accomplish their goals. To uncover user value, we also used IBM Design Research to deliver services and products that empower better human outcomes and client success.

After I got my Master's degree and gained a good experience working at TV4, I was invited and involved in teaching Graphic Design, Digital Arts, and Visual Communication in both private and public universities in Iran. The teaching experience made me a curious researcher to stay always updated on theoretical and practical design to meet my talented students' needs. I received excellent feedback and a great experience.

Design Lead of brand new on-screen visual identity for TV4.Senior Design Researcher & Experience Designer. Designer of TV4 Decorated Logos.TV4 On-Screen Graphic Designer.Broadcasting Art Consultant.Creative Director.

Redesign of Magazine logo, Uniform, Layout, Cover, website, advertisements and stationary graphics

In addition to direct interactions with customers and providing them with IT support, I was responsible for the quality of sales and marketing, CRM and customers' guidance to tailor their CX via helping them to choose the right product and service for their personal computers including software and hardware.

User-Centered Design, Service Design, Usability, ...

Interaction Design

Advanced Service Design - Avancerad Tjänstedesign

Understanding Customer Experience, Servitization, Designing For Privacy, And Idea Management.

Methodologies For Service Design

Mastering Design Thinking In Organizations

Human-Centered Design

Master, Visual Communication And Graphic Design

Bachelor'S Degree, Graphic Design

Digital Tools For Design Process

Public Relations, Advertising, And Applied Communication

Swedish As A Foreign Language

Visual Culture

Swedish Film And Television Culture

Service Design Based On Data Analytics

User Experience Design For Ai

Design Of Circular Ai-Based Services