Sameer Khand Email & Phone Number

Sutton, United Kingdom

•Answering/Logging over 100 calls a day serving 1000+ users.•Working in a busy ICT service desk ensuring 1st time fix which includes: Active directory, Mailbox, giving access to folders, In house application troubleshooting, office 2010 troubleshooting etc.•Working with the team of 10 ensuring all issues are dealt with company policy and ensure company strict SLA are meet.•Asset Management. Training users after rollout.•Troubleshooting network, hardware and software issue with the new laptops.•Liaising with third party vendors arranging the repair IT kits for under or out of warranty repair.•Site setup: patching, desk arrangement, IT kit installation, Avaya phone and printer setup and troubleshooting

Sutton, United Kingdom

I have got challenging position, to make the low performing website on first page of leading Search Engine i.e. Google, Yahoo, Bing etc. I look after all the aspects of optimization like On-Page and Off-Page optimization, Link Building, Local Search optimization, website usability, social marketing, web technology enhancement.My main focus implementing all the features as mentioned above, is to get organic traffic on your site, higher visibility, quick web page loading, greater user friendly and last not the least make money our from your on-line venture.

Cheam

•Stock control: Prepare and log report to forecast enough stocks are available for 2 days.•Waste Management: Working closely with the manager and the team, to make sure wastage is within the weekly deadline of £2000. Suggest management on how to bring down the waste and turn into sales. •Prepare Report: Prepare a weekly report for merchandise stock in hand, wastage loss, promotion, out of date loss, new lines. Preparing Barcodes and update the shelf.•Price/Promotion Check: Checking price and recent promotion and report it to the manager to make sure we are always ahead of the competitors.•Code Check: Code check all the products are with in the sale dates, make sure we don’t have overstocked products, price are reduced according to the product life.•Assistant: Supervise co-code checker with any kind of issues

Chalk Farm

•Working on the Project: Windows 7 Deployment using SCCM and Ghost (Deploying 500 Laptops), adding applications and ensure it is ready to rollout. •Answering/Logging over 100 calls a day serving 1400+ users.•Ensure Citrix is working including all applications, desktop are able to access.•Working in a busy ICT service desk ensuring 1st time fix which includes: Active directory, Mailbox, giving access to folders, Citrix Session troubleshooting, office 2010 troubleshooting etc.•Working with the team of 10 ensuring all issues are dealt with company policy and ensure company strict SLA are meet.•Asset Management. Training users after rollout.•Troubleshooting network, hardware and software issue with the new laptops.•Liaising with third party vendors arranging the repair IT kits for under or out of warranty repair.•Site setup: patching, desk arrangement, IT kit installation, Avaya phone and printer setup and troubleshooting

Camden

•Working in a team of 20, provide first line support/monitor and log calls on Service desk software to ITIL standards, rectifying the backlog of call logs, which required strong team working skills.•Supporting 5000 users face to face, on the phone, via email and remotely Configure Microsoft Exchange.•Documenting and logging call utilizing the Heat call logging system in accordance to the SLAs.•Performing OS upgrades; image XP, 7; installing and configuring packaged software as required.•Troubleshoot and configure hardware, printer and peripherals; troubleshoot.•Performing VPN configuration and administration.•Bit Locker encryption management and administration. User profile migration and configuration.•IT asset auditing, IT procurement ordering, update Asset Tracking.•Managing user accounts using Active Directory; adding accounts, resetting passwords, unlocking accounts, retrieve archived pc, retrieving bit locker, extending account.•Assist users with Microsoft Office queries if required.

Croydon

• Working strongly within a team of 10 maintaining a presentable shop floor all the time.• Dealing with customer complaints in a calm and professional manner. • Making business reports, which require excellent time management skills.• Keeping arcade machines in working condition, which requires attention to detail.• Preparing a schedule and business promotion management, utilising my strong analytical skills.• Recruiting new staff and training them in order to achieve business objectives.• Ensuring day-to-day control, co-ordination of stores’ activity, cost control to meet budget targets, which requires outstanding organisational skills. • Repairing gaming machines and escalating to engineers if required.

Croydon

Supporting the team of 20 with software and hardware troubleshooting, system upgrade, software installation, networking, CCTV installation (around the shops), printer networking, new system built.

Dubai

• Audio and Electrical Aftersales First point of contact for customers on the phone dealing with failed deliveries and faulty electrical items purchased in store.• Working in a team comprised of 12 in a high-pressured environment dealing with a minimum of 10 customers per hour on the telephones where it was important to have excellent time management skills and the ability to prioritise my workload. • Dealing with irate customers in a calm and professional manner and escalating customer problems when necessary.• Organizing engineer callouts when requested by customers.• Dealing with irate customers in a calm, diplomatic and professional manner.

Nepal

Providing excellent customer service by promoting the company’s products. Constructing day-to-day sales reports and forwarding it to the management. Ensuring enough materials and merchandise were ordered and stocked. Assisting junior staffs to achieve the organisation’s goals and preparing a weekly routine.

Nepal

Workings in a busy environment ensuring all customers were, happy in order to achieve repeat business. Responsible for minimising costs and maintaining health and safety standards.

Nepal

Worked with a team of 12 dealing with customer and suggesting appropriate travel packages. Responsible for store keeping, meeting arrangements and bookkeeping.

A+, Computer Networking

Ecdl, Microsoft Office

Bachelor'S Degree, Business Studies; Banking; Business Math, Economics, And Cost Management

Gcse

B; B; B, Accountancy; Economics; English