Adjudicator

Specialized in online and print promotional advertisements for diverse venues. Provided strategic marketing/branding tactics to successfully book and market entertainment throughout (Social Media). Developed expertise in HTML, event planning, online resource development, video instructional advertisements, blogging, and SEO content. Worked with national artists to book live entertainment.Select Key Accomplishments:* Developed a cutting-edge Green health product geared to help those with mobility/reach issues (current patent pending).

• Assisted in a Supervisory capacity with lead escalated calls.• Managed annually over 8,000 incoming calls, which included providing product information, sales of cable, internet/phone services, including negotiating contracts, resolving issues, and reconciling differences.• Developed and mentored over 20 department new-hire representatives.• Interfaced with all departments on common account issues.Continually progressed to areas of increased responsibility, eventually mentoring and training over 20 new hires. Was requested to lead a mission-critical training for new IT (ICOMS upgrade) systems implementation. Developed rapport with customers—understanding needs, responding to regulatory/pricing/programming inquiries, and providing incentives to establish and strengthen long-term loyalty. Select Key Accomplishments:* Managed 8K+ calls per year on average and 1200+ hours of responding to Lead/Escalation calls.* Served as Lead for escalated calls, working with a diverse demographic of clientele to troubleshoot and resolve billing challenges.